Shivani Jakhi

• Maintaining Netskope’s global production and non-production network infrastructure participate in on-call rotation
• Automation using Ansible to make system provisioning more reliable and secure
• Experience developing runbook and automation for infra-support team related with different projects which can used during customer impact situations
• Trained and guided onsite and offshore team members in quality assurance standards, policies and procedures.
• Demonstrated new product features and functionality to project stakeholders.
• Identified issues, analyzed information and provided solutions to problems.
• Collaborated with multiple teams to ensure product delivery on-schedule with no bugs or defects.

• Maintained stability, integrity and efficient operation of Linux systems supporting organizational functions.
• Managed installation, upgrade and deployment projects and provided on-site direction for offshore engineers
• Deployed Ansible and playbooks and Used Jenkins, Git/Gitlab for configuration management and automation using Ansible.

Led projects to diagnose and resolve complex problems, answered questions and inquiries from clients using experience