Shivani Gahlot
Prince Rupert
Summary
Dynamic and reliable professional with experience at West End Groceries, excelling in cash handling and customer satisfaction. Proven multitasker with strong decision-making skills, consistently enhancing guest experiences and maintaining workplace cleanliness. Committed to delivering efficient service while fostering teamwork in fast-paced environments.
Overview
1
1
year of professional experience
Work History
Front Desk Cashier
West End Groceries
02.2024 - Current
- Balanced cash drawer at the end of each shift, ensuring accuracy in financial reporting and minimizing discrepancies.
- Assisted in resolving guest complaints and concerns, ensuring a high level of satisfaction with their stay.
- Handled phone inquiries professionally, providing prompt assistance or transferring calls as needed for optimal guest service.
- Enhanced customer satisfaction by providing efficient and accurate cashier services at the front desk.
- Conducted inventory checks of front desk supplies regularly, replenishing items as needed to maintain smooth operation of the reception area.
- Helped customers complete purchases, locate items, and join reward programs.
Server
Starbucks
05.2024 - 01.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Bachelor of Science - Applied Coastal Ecology
Coast Mountain College
Prince Rupert, BC12-2025
Skills
- Patience and empathy
- Team player attitude
- Workplace cleanliness
- Reliability and punctuality
- Cash handling expertise
- Time management proficiency
- Decision-making capacity
- Fraud prevention
- Multitasking Abilities
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Limited Working
Timeline
Server
Starbucks
05.2024 - 01.2025
Front Desk Cashier
West End Groceries
02.2024 - Current
Bachelor of Science - Applied Coastal Ecology
Coast Mountain College
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