Shivani Dhanjal
Brampton,ON
Summary
Logical Dispatch Coordinator offering several-years background scheduling and dispatching drivers, work crews and vehicles to appropriate locations according to predetermined schedules. Skillful in preparing daily work and run schedules and overseeing communications within specifically assigned territories. Results-oriented and productive individual committed to quality service and customer retention. Polished in scheduling and dispatching workers, addressing common problems and requests and invoicing and receiving payments. Highly collaborative individual works well under pressure.
Overview
8
8
years of professional experience
Work History
DISPATCH COORDINATOR
Rai Dispatch
06.2023 - 01.2024
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Streamlined communication between drivers, customers, and management for improved customer satisfaction.
- Scheduled deliveries and pickups according to customer needs.
- Improved response times by prioritizing urgent requests while maintaining attention to routine orders.
- Utilized customer feedback to improve customer service.
- Developed and implemented customer service policies and procedures.
- Responded to high volume of phone and email requests to provide logistics information.
- Developed strong relationships with clients by providing consistent updates on shipment statuses and addressing concerns promptly.
- Managed customer accounts and invoicing.
- Scheduled and organized delivery routes.
- Monitored vehicle locations to coordinate timely arrivals.
CUSTOMER SERVICE EXECUTIVE
MYNTRA
01.2020 - 01.2023
- Placed 200+ customer orders each week and created accounts for new customers
- Implemented referral program, which increased customer base by 25% in eight months
- Dynamic customer service professional experienced in both call-center and retail store settings
- Productive relationship builder; excel at listening to customer needs, articulating product benefits
- Access electronic and paper cataloging systems to look up product information and availability.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Care Representative
Amazon.in
01.2016 - 12.2019
- Implemented and developed customer service training processes.
- Continuously sought self-improvement opportunities through ongoing education and professional development programs related to the field of customer care.
- Managed high call volume with exceptional professionalism and efficiency.
- Cross-trained and backed up other customer service managers.
- Contributed to team success, consistently achieving call center performance metrics.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Monitored social media platforms for any customer complaints or inquiries, addressing them promptly through appropriate channels.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded to customer needs through competent customer service and prompt problem-solving.
Education
Project Management -
Algoma University
Brampton, ONSkills
- Microsoft Excel
- Microsoft Word
- Customer Service
- Communication skills
- Technical ability
- Calendar and Scheduling Software
- Decision-Making
- Communication Management
- Team Work Scheduling
- Routing orders
- Creative Thinking
Timeline
DISPATCH COORDINATOR
Rai Dispatch
06.2023 - 01.2024
CUSTOMER SERVICE EXECUTIVE
MYNTRA
01.2020 - 01.2023
Customer Care Representative
Amazon.in
01.2016 - 12.2019
Project Management -
Algoma University
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