Shivani Chaudhary
Winnipeg
Summary
Food service worker with excellent customer service skills having 4+ years of experience in food service industry, preparing and serving food in a very fast-paced environment. With the passion to work in the food service industry, I am currently looking for a career growth in this industry, aiming to use my management learnings complementing my work experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
SUPERVISOR
QDOBA MEXICAN EATS
09.2021 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
COOK, SERVER & CASHIER
Qdoba Mexican Eats & Grill
09.2021 - Current
- Accept payment from customers, and make change as necessary
- Clean and organize eating, service, and kitchen areas
- Notify kitchen personnel of shortages or special orders
- Prepare daily food items, and cook simple foods and beverages, using proper safety precautions and sanitary measures
- Collect and return dirty dishes to the kitchen for washing
- Wash dishes, and silverware after meals
- Plan, prepare, and deliver meals to individuals with special dietary needs
- Train workers in food preparation, and in service, sanitation, and safety procedures
- Compile and balance cash receipts at the end of the day or shift
- Supervise and participate in kitchen and dining area cleaning activities
- Resolve customer complaints regarding food service
- Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups
- Continuous monitoring restaurant for food quality to ensure service standards being consistently met
- Meeting, greeting, and encouraging feedback from the customers and using them for positive changes at the restaurant
- Fulfilling the baking responsibilities for the restaurant in the nights
- Handling front system designed cash counters.
BAKER, CASHIER
Tim Hortons
02.2022 - 03.2023
- Produced consistently high-quality baked goods for customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Complied with health and safety codes to protect staff and customers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
SUPERVISOR
Tim Hortons
06.2021 - 08.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
ASSISTANT RETAIL MANAGER
Ouellette Convenience
04.2020 - 05.2021
- Serving Customers in a proper manner
- Handling cash counter and books at the store
- Supervising the store single-handedly
- Managing the paperwork at the store for purchases and sales
- Stocking and restocking, along with maintaining a proper record of the inventory
- Handling ATM Machine, maintaining cash inside and ensuring safety at the best.
FRONT CASHIER/BAKER
Tim Hortons
11.2019 - 05.2021
- Greeted customers and responded to requests for information.
- Assisted customers by answering questions and fulfilling requests.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
Education
Human Resources Management -
ST. CLAIR COLLEGE
Windsor, ON04.2021
Event Management -
ST. CLAIR COLLEGE
Windsor, ON04.2020
Skills
- Staff Management
- Process Improvement
- Business Development
- Strategic Planning
- Time Management
Certification
Smart Serve
Languages
English
Professional Working
Timeline
BAKER, CASHIER
Tim Hortons
02.2022 - 03.2023
SUPERVISOR
QDOBA MEXICAN EATS
09.2021 - Current
COOK, SERVER & CASHIER
Qdoba Mexican Eats & Grill
09.2021 - Current
SUPERVISOR
Tim Hortons
06.2021 - 08.2021
ASSISTANT RETAIL MANAGER
Ouellette Convenience
04.2020 - 05.2021
FRONT CASHIER/BAKER
Tim Hortons
11.2019 - 05.2021
Human Resources Management -
ST. CLAIR COLLEGE
Event Management -
ST. CLAIR COLLEGE
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