Shivani Sood
Scarborough,Canada
Summary
Dedicated professional with over 3 years of experience in customer service and mobile application support. Expertise in troubleshooting across Windows, iOS, and Android platforms, complemented by strong organizational skills and the ability to thrive in fast-paced environments. Recognized for improving office processes that enhance client satisfaction and for fostering a welcoming atmosphere while managing front desk operations. Excellent communicator with proven time management abilities, ensuring positive interactions with clients and team members.
Overview
5
5
years of professional experience
Work History
Receptionist (Front desk)
Super 8 Hotel
, Canada
05.2023 - 07.2024
- Company Overview: Canada
- Take reservations from the customers over the telephone
- Interact with customer answering their general query
- Manage sales on the daily basis
- Deal with cash, debit and credit card payments as well as some forms of payment
- Canada
Cashier
Pizza pizza
Toronto, Ontario
08.2023 - 03.2024
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Welcomed customers, offering assistance to help find store items.
- Balanced daily transactions on a computerized point-of-sale system.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Worked closely with front-end staff to assist customers.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Senior Customer Service Representative
Eclerx
07.2021 - 04.2023
- Company Overview: (Xfinity)
- Handled complex customer issues and provided expert-level support to customers to ensure their satisfaction
- Follow-up with customers to discuss product and pricing options
- Managed Team of 12 employees, including scheduling shifts, providing training, and feedback
- Developed and executed strategies to upsell and cross-sell products and services to increase revenue and customer retention
- Promote and sell Xfinity products (mobile, internet, cable, home security)
- (Xfinity)
Data entry specialist
Eclerx
07.2019 - 12.2022
- Company Overview: (Xfinity)
- Entered and verified high volumes of data with accuracy and efficiency
- Processed various types of claims and reports, ensuring deadlines were met consistently
- Collaborated with team members to identify and address data discrepancies
- Maintained strict confidentiality in handling sensitive information
- Typing Speed: [e.g., 60 WPM] with a high degree of accuracy
- (Xfinity)
Education
Project Management -
Fleming College
Canada12.2024
Supply Chain Management -
Fleming College
Canada12.2023
Bachelors of commerce - Accounting
Punjab University
12.2018
Skills
- Cash Handling
- Point of sale POS systems
- Customer Service
- Transaction Accuracy
- Problem Resolution
- Team Collaboration
- Communication
- Attention to Detail
- Hospitality
- Time Management
- Budget Planning
- MS Word
- Problem-solving
- Scheduling
- Administrative support
References
Available on request.
Affiliations
Volunteer Work
- Assisting at community centers, food banks, or shelters.
- Organizing events or fundraisers for local charities.
- Teaching or mentoring in your area of expertise.
Languages
English
Professional
Hindi
Professional
Accomplishments
Employee of months
Best performer
References
References available upon request.
Timeline
Cashier
Pizza pizza
08.2023 - 03.2024
Receptionist (Front desk)
Super 8 Hotel
05.2023 - 07.2024
Senior Customer Service Representative
Eclerx
07.2021 - 04.2023
Data entry specialist
Eclerx
07.2019 - 12.2022
Project Management -
Fleming College
Supply Chain Management -
Fleming College
Bachelors of commerce - Accounting
Punjab University
Similar Profiles
Nicole O'NealNicole O'Neal
Housekeeper at Super 8 HotelHousekeeper at Super 8 Hotel
AKASH PATELAKASH PATEL
General Manager at Super 8 HotelGeneral Manager at Super 8 Hotel
Laura AlvitezLaura Alvitez
Breakfast Attendant at Super 8 HotelBreakfast Attendant at Super 8 Hotel