Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shivangi Singh

Scarborough,ON

Summary

Motivated professional focused on maximizing customer satisfaction with winning attitude and desire to deliver exceptional experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Food Service Supervisor

7 West café
05.2024 - Current
  • Collaborated with management to oversee inventory control, ensuring optimal stock levels and minimizing waste through efficient management practices
  • Effectively addressed and resolved customer complaints, utilizing strong communication skills and problem-solving abilities to ensure high levels of customer satisfaction and retention
  • Managed daily food preparation operations to elevate food quality and enhance overall customer satisfaction
  • Instructed new team members on food standards and safety regulations to ensure adherence to industry best practices and promote a safe working environment
  • Greeted guests in a prompt and welcoming manner, establishing a positive first impression
  • Informed guests of all specials and menu changes, ensuring they were well-informed to make decisions
  • Made quality recommendations to guests based on their preferences and dietary needs
  • Demonstrated extensive knowledge of food and beverage items, accommodating all dietary requests and allergies
  • Took food and beverage orders from guests, entered orders accurately into the point-of-sale system(POS), and ensured orders were relayed correctly to the kitchen and bar.

Food Service Supervisor

Popeyes Restaurant
03.2022 - 05.2023
  • Directed and monitored HACCP documentation processes, ensuring compliance with food safety regulations and standards to maintain a safe and hygienic environment
  • Supervised a team of 4+ staff members ensuring efficient food service operation
  • Contributed to sales of a seasonal menu, leading to a 15% uplift in total restaurant sales
  • Managed stock and inventory control, aiding a 10% cost saving for the branch
  • Incorporated ServSafe guidelines into daily operations, resulting in a notable 50% reduction in safety incidents.

Education

Post Graduate degree- Food Tourism -

Centennial College
04.2023

Post-graduate certificate - Quality Assurance Management & Manufacturing -

Conestoga College
08.2022

Bachelor of Technology- Food Technology -

Sam Higginbottom University of Agriculture Technology and Science
07.2020

Skills

  • Excellent interpersonal and communication skills
  • Ability to multitask and work efficiently
  • Attention to detail and accuracy in order-taking and payment processing
  • Outstanding customer service and problem-solving abilities
  • Ability to collaborate effectively with a colleague
  • Microsoft office (word/excel)
  • Schedule Coordination
  • Staff Leadership
  • Quality assurance policies
  • Sanitation Standards
  • Point of sale systems
  • Waste Reduction
  • Inventory Management
  • Food Preparation
  • Staff Supervision

Certification

  • Pro SERVE/SMART SERVE
  • FOOD HANDLING
  • HAACP/GMP
  • FOOD & BEVERAGE MANAGEMENT
  • QUALITY ASSURANCE MANAGEMENT

Timeline

Food Service Supervisor

7 West café
05.2024 - Current

Food Service Supervisor

Popeyes Restaurant
03.2022 - 05.2023

Post Graduate degree- Food Tourism -

Centennial College

Post-graduate certificate - Quality Assurance Management & Manufacturing -

Conestoga College

Bachelor of Technology- Food Technology -

Sam Higginbottom University of Agriculture Technology and Science

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Shivangi Singh