SHIVANGI SHARMA
Kitchener,Canada
Summary
Experienced professional specializing in data analytics and process management. Proven ability to improve quality assurance and streamline operations while working collaboratively with diverse teams. Focused on applying leadership and organizational skills to achieve project success in dynamic settings. Dynamic operations specialist with a proven track record in process optimization, data analysis, and cross-functional collaboration. Expert in driving compliance and enhancing operational efficiency.
Overview
8
8
years of professional experience
Work History
Managed services & Operations Specialist
EVVO
Cambridge, Canada
07.2025 - Current
- Maintaining strong professional relationships & collaboration with clients to understand their unique needs and expectations to tailor solutions accordingly.
- Provided regular updates and recommendations on operations best practices, ensuring adherence to SLO's/SLA's.
- Perform Order placement and follow-up for successful closure of submitted orders and efficient resolution of outstanding client requests and issues.
- Coordinated with in-house teams and vendors to manage client's device lifecycle activities, including deployments, repairs, buybacks, and redeployments.
- Work closely with warehouse team to ensure accuracy in Inventory in accordance with order placements.
- Addressed technical issues promptly, ensuring timely resolution of tickets.
Quality & Compliance analyst
EVVO
Cambridge, Canada
06.2024 - 07.2025
- Spearheaded brainstorming sessions that generated actionable strategies for optimizing organizational services and processes.
- Led root cause analysis for quality incidents, ensuring timely resolution.
- Liaised with quality assurance personnel to drive system improvements and align policies.
- Supported investigations of deviations to implement corrective actions promptly and compliantly.
- Coordinated with regulatory authorities and stakeholders to ensure compliance in quality assurance for electronic devices.
Senior Analyst (Certified Function Point Analyst)
ACCENTURE SOLUTIONS PRIVATE LIMITED
01.2022 - 12.2023
- Estimated effort and developed solutions for development and maintenance projects using Function Points methodology, analyzing large data sets in Excel and technical requirements, utilizing SEER and ACCENTURE DELIVERY METHOD (ADM) estimator.
- Applied understanding of SDLC lifecycle and structured methodologies, including agile, waterfall, and iterative, to create effort estimates from client-provided Request for Proposal/BRD documents for implementation/upgradation of SAP S4 HANA, Oracle, JAVA, and third-party software.
- Conducted FOIA analysis on received RFPs to ensure compliance.
- Coordinated with Solution Architects, Pricing teams, and senior management to present analysis findings on functional, non-functional, and business requirements, ensuring alignment with client expectations and validation of results.
- Strong analytical, organizational, and technical skills to analyze, model and interpret data.
- Work Experience in investigating, analyzing, estimating system applications in a large integrated solution environment.
- Hands-on experience in capturing Data Lineage and Data Mapping between Source and Target systems.
- Captured data lineage and mapped source systems to target systems.
Operations Analyst
BETTER MORTGAGE
09.2020 - 01.2023
- Evaluate and recommend decision for agency conforming residential mortgage loans.
- Verify and analyze all necessary financial information and documentation ensure that loan files contain all necessary credit and legal documents.
- Perform thorough analysis of applicant's income and expense data, asset documentation, and credit reports, in order to affirm borrower qualifies for loan.
- Calculated qualifying ratios and determined creditworthiness; provided risk opinions and recommendations for conditional approval or suspension.
- Coordinated with title, employment verification, insurance, and valuation teams to streamline the setup for signing and funding of loans.
- Conducted comprehensive financial analysis of customer data based on insurance, property tax, and appraisal documents for US-based refinance and purchase loans; inspected and audited mortgage files for completeness and accuracy from client onboarding to final disclosures and funds release.
- Identified potential risks to funds and company portfolio before final funding in alignment with mortgage-related provincial legislation and TRID guidelines.
- Monitored income, assets, debt, and property details to facilitate final loan approval.
Management Trainee to Analyst
SATIN CREDITCARE NETWORK LIMITED
03.2018 - 08.2020
- Re-engineered company's processes, loan product structure, and policies, creating business requirement documentation (BRD) and functional requirements documentation (FRD) in compliance with RBI banking regulations.
- Led 47 credit and compliance officers and 3 management trainees to monitor risks and implement timely actions, conducting root cause analysis on processes and data issues.
- Modeled processes for data analytics and decision-making reporting using MS Suite (Excel advanced - V lookup, formulae & pivot), Tableau, MS Access (SQL query writing & data extraction), MS Visio, Power BI, and Qlik Sense to visualize ongoing trends.
- Developed interactive dashboards in Power BI and Qlik Sense to visualize key trends.
- Validated loan portfolio against industry benchmarks to ensure compliance.
- Conducted validation of distributed loan portfolio to meet established benchmark standards.
- Designing and delivering of presentations to board members and relevant stakeholders for performance transparency.
Education
MBA - FINANCE & OPERATIONS major
06-2018
B. Sc - MATHEMATICS Hons.
06-2016
Skills
- Operations coordination
- Process optimization
- Business process management
- Data analysis
- SQL query writing
- Power BI
- Tableau
- Six Sigma methodologies
- Business reporting
- Vendor management
- Client management
- Cross-functional collaboration
- Analytical thinking
- Quantitative skills
- Microsoft Office Suite
- Effective communication
- Underwriting knowledge
Timeline
Managed services & Operations Specialist
EVVO
07.2025 - Current
Quality & Compliance analyst
EVVO
06.2024 - 07.2025
Senior Analyst (Certified Function Point Analyst)
ACCENTURE SOLUTIONS PRIVATE LIMITED
01.2022 - 12.2023
Operations Analyst
BETTER MORTGAGE
09.2020 - 01.2023
Management Trainee to Analyst
SATIN CREDITCARE NETWORK LIMITED
03.2018 - 08.2020