Summary
Overview
Work History
Education
Skills
Languages
Timeline
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SHIVANGI ANAND

Ottawa,ON

Summary

Diligent Sales Associates with solid background in sales and customer relationship management. Successfully contributed to revenue growth by implementing effective sales strategies and improving customer satisfaction. Demonstrated proficiency in communication and negotiation skills.

Overview

9
9
years of professional experience

Work History

Sales Associate Specialist

Shell Gas Station
08.2024 - Current
  • Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
  • Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
  • Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Answered questions about store policies and addressed customer concerns.
  • Contributed to a positive work environment by collaborating with team members and offering support when needed.
  • Stayed up-to-date on industry trends and competitor activities, adjusting sales tactics accordingly for continued success.
  • Maximized customer satisfaction with personalized service, addressing concerns promptly and professionally.

Warehouse Associate

LONGO's
09.2023 - 07.2024
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
  • Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
  • Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
  • Assisted in reducing product damage by properly handling and storing materials.

Warehouse Associate

AMAZON
12.2022 - 08.2023
  • Received and processed incoming shipments, verifying accuracy of items against purchase orders.
  • Maintained accurate inventory records through manual and computerized systems.
  • Performed cycle counts to ensure accuracy of inventory levels.
  • Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
  • Packed goods for shipment in accordance with customer instructions.
  • Labeled containers correctly for product identification purposes.
  • Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.
  • Prepared parcels for shipping in an efficient manner utilizing appropriate packing materials to protect goods during transit.
  • Assisted in loading finished goods onto delivery vehicles as required.
  • Checked all outgoing shipments to ensure accuracy prior to dispatch.
  • Ensured compliance with established safety procedures when operating machinery or performing physical tasks within the warehouse environment.
  • Inspected returned merchandise for damage or defect before restocking shelves or returning it back to suppliers and vendors.
  • Resolved discrepancies between physical count results and system generated reports.
  • Handled hazardous materials safely following prescribed regulations.

Manager

Divine Departmental Store
05.2015 - 11.2022
  • Provided exceptional customer service by assisting patrons with product inquiries, locating items, and offering recommendations
  • Maintained inventory levels by restocking shelves and rotating products to ensure freshness
  • Operated cash registers, handling transactions accurately and efficiently
  • Collaborated with a team to uphold cleanliness and organization within the store.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Established processes to ensure efficient workflow throughout the organization.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Initiated new projects that resulted in increased productivity across all departments.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Provided leadership during times of organizational change or crisis situations.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Developed annual goals for each department based on market trends and competitor analysis.
  • Collaborated with other departments to ensure timely completion of projects within budget constraints.

Education

B.ed -

Aryan Global College of Education
01.2021

M.Sc Physics -

Chandigarh University
01.2019

B.Sc (Non-medical) -

Ranbir college
01.2017

Skills

Effective negotiation

Money Handling

Store Opening and Closing

Customer Assistance

Product Knowledge

Customer Service

Problem-Solving

Phone Etiquette

POS system operations

Time Management

Upselling strategies

Teamwork and Collaboration

Languages

English
Full Professional

Timeline

Sales Associate Specialist

Shell Gas Station
08.2024 - Current

Warehouse Associate

LONGO's
09.2023 - 07.2024

Warehouse Associate

AMAZON
12.2022 - 08.2023

Manager

Divine Departmental Store
05.2015 - 11.2022

M.Sc Physics -

Chandigarh University

B.Sc (Non-medical) -

Ranbir college

B.ed -

Aryan Global College of Education

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SHIVANGI ANAND