SHIVANG TYAGI
Langley,Canada
Summary
Dedicated and detail-oriented professional pursuing an MBA at Trinity Western University with a strong customer service and administrative support background. A personable and empathetic individual with a knack for engaging and supporting customers. Possesses foundational knowledge of customer service principles and is adept at using communication and problem-solving skills to meet customer needs. It aims to create positive experiences and foster customer loyalty.
Overview
1
1
year of professional experience
Work History
Advisor
Atmosphere
10.2024 - Current
- Provide personalized product recommendations to enhance customer satisfaction and boost store sales.
- Maintain expert knowledge of outdoor and sporting goods to assist customers with informed purchasing decisions.
- Actively engage customers to identify needs, answer questions, and suggest complementary products.
- Support inventory management by restocking, organizing displays, and receiving new stock.
- Consistently contribute to achieving daily sales targets through exceptional customer service and product knowledge.
Customer Service
London Drugs
10.2023 - 10.2024
- Assisted customers with concerns, issues, and questions to ensure a positive shopping experience
- Conducted stock audits and managing inventory control
- Worked as part of the stock team, handling receiving duties including loading and unloading stock
- Proficient in using AS400 and Phoenix software for efficient inventory management
- Provideded company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Supported colleagues during periods of high demand or staff shortages, displaying a strong teamwork mentality.
Education
Bachelor of Commerce -
Delhi University
Delhi01.2015
Master of Business Administration -
Trinity Western University
Langley, BC01.2023
Skills
- Client Issue Resolution
- Client Service
- Customer Experience (CX)
- Digital Literacy
- Empathy (Inactive)
- Financial Products
- Interpersonal Communication
- Standards Compliance
- Transaction Services
Languages
English
Hindi
Timeline
Advisor
Atmosphere
10.2024 - Current
Customer Service
London Drugs
10.2023 - 10.2024
Bachelor of Commerce -
Delhi University
Master of Business Administration -
Trinity Western University
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