Shivang Kanakia

• Monitored and maintained network and software components according to established guidelines and best practices.
• Collaborated with other network engineers to configure and maintain network monitoring and load balancing ( F5 ).
• Configure and maintain BGP and OSPF environments.
• Maintain and Monitor AWS - S3 buckets, and EC2 environments, configuring a optimal architecture.
• Create network diagrams and documentation to illustrate network architecture and configurations.
• Monitoring network performance, analyzing data traffic patterns, and identifying and resolving bottlenecks or connectivity issues ( Logic Monitor, Kentik, Forward Networks )
• Conducting routine maintenance tasks, such as applying software updates and patches to network devices ( Cisco, Palo Alto, Juniper )
• Troubleshooting network outages, downtime, and connectivity problems.
• Implementing security measures to protect the network from unauthorized access, data breaches, and cyber threats.
• Scaling the network infrastructure to accommodate growing demands and new technologies.
• Analyzing network traffic and utilization patterns to optimize performance and enhance overall network efficiency.
• Maintaining accurate and up-to-date documentation of network configurations, changes, and incidents.
• Generating regular reports on network performance, security, and compliance for the Team.

Tools : Logic Monitor, Kentik, FWD, F5, AWS, Akamai, Apcon Packet Capturers, Viavi TAPs, River Bed, Solar Winds, Github, NodePing.

Resources: Palo Alto, Cisco, HP, Cisco- ISE.

Programming Languages : Groovy Scripting, Python & Powershell

• Maintain and Monitor Databases, Docker Containers, Linux servers and Start.ca website
• Assist resolving the issues and work on several projects via ticketing monitoring system like JIRA, JIRA Service Manager & Service Center (InvGate)
• Work on various monitoring tools like Grafana, Prometheus, Zabbix.
• Experience in working on multiple automation projects, namely, On-Boarding Automation, Offboarding Automation and Employee Task Automation via Power Automate, Basic Bash Scripting and Python
• Experience in handling Jira Projects and scrums while working under CSM and Project Manager.
• Helped and coordinated managers and team members in daily scrum meetings
• Improved operations through consistent hard work and dedication
• Assist with networking, infrastructure, and system management projects
• Assisted in installing network interface cards, hubs, switches and network cabling
• Work and Maintain Internal server's physical (At the Data Center ) & On cloud
• Closely work with Network Team, System Admin Team, Project Managers and Developers
• Achieved 98% of target in all monthly scrums
• Assist in preparing and maintaining Standard Operating Procedures (SOP), Method of
• Procedure(MOP) and process information documents on Confluence
• Worked on Migrating organization to Azure Cloud Environment and helped implement MFA for the entire organization.

Tools: Active Directory, Intune, Azure, Microsoft 365 ( Admin ), JIRA, Service-Now, Confluence, Graphana, Veeam, VM ware, ProxMox, Power Automate, Power BI.

Resources: Palo Alto, Juniper & Cisco.

Programming Languages: Powershell scripting.

• Volunteered with groups and organizations to help make measurable differences for program recipients
• Assist people set up printing queues via Paper Cut MF
• Assist people understand Technology and assist them with any technical difficulties that they are going through
• Configured hardware and granted system permissions to users
• Monitored systems in operation and quickly troubleshoot errors
• Assist users understand the requirements of technology and help teens understand new tools and Softwares.

• Provides technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting for all personal and business networking devices
• Perform root cause analysis and helped the customer and organization detect the root cause issues
• Help configure various Networking Devices including Routers, Modem, VoIP ATA
• Perform various Troubleshooting protocols on Networking devices including Routers, Modem,
• Email Service
• Communicate with team members and arrange meetings with them using the Microsoft 365
• Ecosystem (Outlook, Team, Excel)
• Support a broad range of IT categories (laptops, desktops, email, printers, copiers, and user software)
• Assist with networking, infrastructure, and system management projects
• Perform PC installs/imaging, System/Application installs and patch management, Windows problem determination and resolution, log analysis, etc
• Deploy end user devices, such as hard/soft phones, computer workstations, laptop, tablets, and cell phones.

• Responsibilities
• Performed various tests on various operating system-based devices including MacBooks, Windows surface, Linux
• Performed data management on Kill Disk
• Performed hardware assembly and troubleshooting of devices based on Windows OS, MAC-OS,
• Linux-OS.

• Developed front-end applications and worked with various front-end technologies including
• JavaScript, Python, HTML, CSS & React
• Created multiple applications for the internal team which had been successfully deployed without any major production bugs
• Single handedly maintained live webpage accessed by the customers all over the world and helped the organization to maintain a webpage without any bugs and major crashes
• Maintained a sprint level of 98% on every term making him the best team player in front-end technologies
• Help in integrating technologies.
• Worked with Terraform, Ansible, PowerShell Scripts & Python Scripts to help optimize process.