Shivane Chaudhary
Woodbridge,ON
Summary
Accomplished Events Server and Restaurant Supervisor with a proven track record at prestigious venues like St.Regis Toronto. Excelled in delivering exceptional guest experiences through stress tolerance and efficient food delivery, enhancing customer satisfaction and teamwork. Recognized for outstanding service and problem-solving abilities, significantly contributing to successful event execution and operational excellence.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Events Server
St.Regis Toronto
01.2012 - Current
- Adapted to diverse event types, customizing service approach for weddings, corporate functions, and social gatherings.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Answered guest questions about event plans and food service choices.
- Provided friendly, courteous service to create memorable moments for guests.
- Worked closely with fellow servers to coordinate efforts during busy periods, promoting teamwork and efficient service.
- Enhanced guest experience by providing exceptional service and maintaining a clean, welcoming environment.
- Collaborated with kitchen staff to ensure special dietary requests were accommodated, resulting in positive feedback from guests.
- Exhibited strong multitasking abilities by managing multiple guest requests simultaneously without sacrificing quality or attention to detail.
Events Server
Park Hyatt Toronto
04.2010 - 06.2017
- Optimized table settings for maximum efficiency in serving guests while maintaining elegant presentation standards.
- Supported team members during high-pressure situations by anticipating needs and offering assistance as needed, resulting in smoother event operations overall.
- Monitored dietary restrictions and served guests with special needs.
- Checked on tables and drink needs while refilling water glasses and bringing supplies to customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Streamlined communication between front-of-house and back-of-house teams by effectively conveying guest needs and priorities.
- Fostered enjoyable event atmosphere through friendly guest interactions
- Replenished condiments and other supplies at tables and service bars.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Contributed to successful events through proactive problem-solving and attentive customer service, earning recognition from clients and supervisors alike.
- Executed synchronized meal service simultaneously serving multiple guests.
Restaurant Supervisor
Taboo Resort
Muskoka, ON
04.2011 - 10.2011
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
Education
Bachelor Of Arts - Hospitality And Tourism Management
Thames Valley University
London, UK 05.2009
Skills
- Stress tolerance
- Strong teamwork
- Order taking accuracy
- Efficient food delivery
- Language fluency
Languages
English
Full Professional
Certification
- ServSafe Workplace Harassment Prevention Certificate – National Restaurant Association.
- Allergen Awareness Certification - AllerTrain by MenuTrinfo.
- First Aid Certification - American Red Cross.
Timeline
Events Server
St.Regis Toronto
01.2012 - Current
Restaurant Supervisor
Taboo Resort
04.2011 - 10.2011
Events Server
Park Hyatt Toronto
04.2010 - 06.2017
Bachelor Of Arts - Hospitality And Tourism Management
Thames Valley University