Shivana Maharaj
London,ON
Summary
Enthusiastic and driven young professional with track record of ensuring guest satisfaction and maintaining high standards. Known for strong focus on teamwork and achieving results, adaptable to changing needs. Expertise in customer service, nutrition guidance and sales.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Casual DJ/Marketing Intern
Vybekingz Entertainment Co.
03.2024 - Current
- Improved event atmosphere by curating tailored playlists for a diverse range of clients and venues.
- Managed sound equipment setup and breakdown, ensuring optimal audio quality for each performance venue.
- Implemented effective time management strategies allowing proper preparation prior to each performance.
- Monitored crowd reactions adjusting setlists accordingly for an engaging experience tailored towards audience preferences.
- Promoted events through social media channels and became the point-man of our customer service needs
Concierge
Oakcrossing Retirement Living
08.2022 - 03.2025
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
Waitress
Mexicactus Bar and Grill
09.2024 - 02.2025
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Front of House Manager
Queens Bistro
06.2021 - 11.2024
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
Administrative Assistant
Simple Tax Solutions London Inc
01.2024 - 08.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Personal Support Worker
PHSS Medical Complex
05.2020 - 04.2022
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Developed trust-based relationships with clients through active listening and empathetic communication skills.
Bar Server
The Keg Steakhouse + Bar
01.2019 - 03.2020
- Optimized drink-making efficiency by mastering the use of various bar equipment and tools, such as cocktail shakers, muddlers, and strainers.
- Maintained a clean and organized bar environment, ensuring compliance with health and safety regulations.
- Effectively managed time under pressure, balancing competing priorities during high-stress situations without sacrificing quality of service or customer satisfaction levels.
- Handled customer complaints professionally, resolving issues in a timely manner to maintain guest satisfaction.
Education
Bachelor of Science - Dietetics
Western University
London, None12-2023
Skills
- Live remixing
- Music production
- Digital DJ software proficiency
- Genre versatility
Languages
English
Native or Bilingual
Certification
- First Aid Certification - American Red Cross or St John Ambulance.
- Basic Life Support (BLS) Certification - American Heart Association.
- Food Safety Manager Certification – ServSafe or National Restaurant Association. (2022)
- Alcohol Server Certification - Training for Intervention Procedures (TIPS).
- Smart Serve (2022)
- WHMIS Workplace Hazardous Materials Information System (2022)
Timeline
Waitress
Mexicactus Bar and Grill
09.2024 - 02.2025
Casual DJ/Marketing Intern
Vybekingz Entertainment Co.
03.2024 - Current
Administrative Assistant
Simple Tax Solutions London Inc
01.2024 - 08.2024
Concierge
Oakcrossing Retirement Living
08.2022 - 03.2025
Front of House Manager
Queens Bistro
06.2021 - 11.2024
Personal Support Worker
PHSS Medical Complex
05.2020 - 04.2022
Bar Server
The Keg Steakhouse + Bar
01.2019 - 03.2020
Bachelor of Science - Dietetics
Western University
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