Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
SHIVAM DIXITBHAI Patel

SHIVAM DIXITBHAI Patel

29 Blackwater Crescent, Scarborough,ON,

Summary

As I am a dedicated computer networking and communication student I have an in-depth knowledge of designing, implementing, and management of vital trustworthy networks. I have the ability of strong customer service to handle varied technical issues and deal with higher management. I am comfortably efficient in handling various professional and academic roles. I understand today's industry trends and am ready to use this knowledge to bring innovation and success in the ever-changing business environment.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Assistant Manager

Canco Petroleum Ltd
11.2022 - Current
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

Cashier and Inventory Supervisor

Panchvati Supermarket
10.2021 - 12.2023
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Associate

Croma
04.2020 - 07.2021
  • Solving several technical issues and providing guidance on wide range of products
  • Diagnosed software and hardware issues of computers, laptops, tablets and smartphones.
  • Contributed to risk mitigation efforts through careful analysis of potential threats to operations or profitability, recommending appropriate action plans when necessary.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Monitored customer service metrics and performance indicators to identify areas of opportunity.

Education

Bachelor of Information Technology - Computer And Networks Communication

Centennial College of Applied Arts And Technology
Scarborough, ON

Skills

  • Networking: Routing protocol, switching, IP address management, TCP/IP
  • Programming: C#, Java, Python, Bash, Window shell
  • Business Intelligence: Staff Supervision, Retail Operations Management, Business Development
  • VoIP Systems: Configuration of soft IP, digital and analog phones, trunks, UDP/DID Trunk
  • Management: Maintaining Stock Levels, Shipment Inspection, Invoice Preparation

Languages

English
Gujarati
Hindi
Punjabi

Certification

  • Diploma in computer programming
  • Diploma in web development programming

Timeline

Assistant Manager

Canco Petroleum Ltd
11.2022 - Current

Cashier and Inventory Supervisor

Panchvati Supermarket
10.2021 - 12.2023

Associate

Croma
04.2020 - 07.2021

Bachelor of Information Technology - Computer And Networks Communication

Centennial College of Applied Arts And Technology

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SHIVAM DIXITBHAI Patel