Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Shivam Verma

Surrey,BC

Summary

Dynamic and results-driven professional with extensive experience in customer service at Jiffy Cabs. Proven ability to manage high-stress situations while prioritizing calls and ensuring timely assistance. Skilled in data entry and active listening, fostering strong customer relations and enhancing overall satisfaction. Committed to maintaining a safe and organized environment.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Dispatcher/Customer Service

Jiffy Cabs
01.2023 - 02.2025
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Maintained updated and detailed records of calls in physical and electronic database.

Customer Service and Curbside Pickup

Canadian Tire
06.2023 - 10.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Heavy lifting on call and assisting other workers in pickup and customer handling

Construction Worker

Toronto Heights Rennovation
03.2021 - 01.2023
  • Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
  • Maintained clean and organized job sites, contributing to a safe working environment for all employees.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Worked independently in fast-paced environment while meeting productivity and quality expectations.

Line Cook

Wild Wings Restaurant
03.2020 - 01.2021
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
  • Checked food temperature regularly to verify proper cooking and safety.

Education

Diploma - Hospitality Management

Georgian College
Barrie
08-2022

Skills

  • Customer service
  • Data entry
  • Decision-making
  • Active listening
  • Customer relations
  • Prioritizing calls
  • Time management

Languages

English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional

Certification

  • CPR and First AID Training
  • FOOD SAFE HANDLING
  • Class 4 Driving License
  • WHMIS certification
  • Ielts english overall 8 bands

Timeline

Customer Service and Curbside Pickup

Canadian Tire
06.2023 - 10.2023

Dispatcher/Customer Service

Jiffy Cabs
01.2023 - 02.2025

Construction Worker

Toronto Heights Rennovation
03.2021 - 01.2023

Line Cook

Wild Wings Restaurant
03.2020 - 01.2021

Diploma - Hospitality Management

Georgian College

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Shivam Verma