SHIVAM VERMA
Ottawa,ON
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Zara
Ottawa, ON
05.2023 - Current
- Created employee schedules to align coverage with forecasted demands.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Supervisor
Little India Cafe
Ottawa, ON
08.2022 - Current
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Educated staff on organizational mission and goals to help employees achieve success.
- Collected, arranged, and input information into database system.
- Skilled at working independently and collaboratively in a team environment.
Employee Trainer
Logistics Warehouse
Cornwall, ON
01.2023 - 05.2023
- Established and maintained quality control standards.
- Built and maintained professional relationships with vendors and suppliers.
- Built partnerships with external training providers to support training goals.
Education
High School Diploma -
Govt. Boys Senior Secondary School
Delhi, India04.2019
Bachelor of Business Administration -
St. Lawrence College
Cornwall, ON04.2024
Skills
- Adaptability and Flexibility
- Active Listening
- Onboarding and Orientation
- Managing Operations and Efficiency
- Staff Management
- Team motivation
- Problem Resolution
- Problem-Solving
- Performance Evaluation
- Sales Growth
- Customer Service
- Promotional planning
- Professionalism
- Performance Evaluations
- Team building
- Technical Proficiency
- Budgeting and finance
- Staff Development
- Business Administration
- Staff Supervision
- Decision-Making
Languages
English
Professional Working
Hindi
Native or Bilingual
Timeline
Assistant Manager
Zara
05.2023 - Current
Employee Trainer
Logistics Warehouse
01.2023 - 05.2023
Supervisor
Little India Cafe
08.2022 - Current
High School Diploma -
Govt. Boys Senior Secondary School
Bachelor of Business Administration -
St. Lawrence College
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