Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Shivam Trivedi

Caledon,ON

Summary

  • Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
  • Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
  • Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Transit Bus Operator/Dispatcher Office Assistant

York region
Newmarket, Ontario
08.2023 - Current
  • Conducted pre-trip inspections of the bus to ensure it was safe for operation.
  • Responded to customer inquiries regarding routes, schedules, and transfers.
  • Assisted passengers with mobility devices in boarding and disembarking safely.
  • Enforced passenger rules and regulations while providing courteous service.
  • Performed minor repairs such as changing light bulbs, fuses, tires, and brakes when necessary.
  • Assisted customers in locating information about destinations or connecting routes.
  • Made sure wheelchair lifts were functioning properly before each trip began.
  • Maintained safe driving habits to protect property and general public on roadways.
  • Communicated frequently with dispatchers regarding locations, routes and traffic conditions.
  • Received and submitted passenger fares.
  • Planned efficient routes and adjusted strategies based on current weather and traffic information.
  • Managed daily bus schedules, routes, and driver assignments to ensure on-time departures and arrivals.
  • Coordinated communication between drivers, maintenance personnel, and management to address operational issues.
  • Monitored real-time GPS tracking systems to track bus locations and ensure efficient route operations.
  • Responded to emergencies, mechanical breakdowns, and traffic delays by rerouting buses and providing alternative transport solutions.
  • Provided drivers with information about weather, traffic, and road conditions to ensure safe travel.
  • Maintained detailed records of driver hours, trip logs, and vehicle usage.

CASHIER /Retail Sales Associate

Krazy Binz
Newmarket, Ontario
07.2022 - 08.2023
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Answered customer inquiries regarding store policies and procedures.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Ensured compliance with all safety regulations within the store environment.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.

Uber - Driver

Uber
Toronto, Ontario
01.2022 - 06.2022
  • Ensured customer safety by providing seat belts and adhering to traffic laws.
  • Performed pre-trip vehicle inspections according to company standards to ensure safety on the road.
  • Monitored fuel levels and tire pressure regularly to ensure vehicle is running efficiently.
  • Assisted customers with setting up mobile payment methods for rideshare services.
  • Reported any incidents or accidents while driving immediately to supervisor or dispatch center.
  • Adhered to all city regulations related to ride share services such as speed limits, parking rules.
  • Calculated fares based on current rates set by the rideshare company.

Education

MBA - Business Management

Gujarat Technological University
Ahmedabad
07-2013

BBA - Business Management

Gujarat University
Ahmedabad
04-2010

Skills

  • Defensive driving
  • Traffic law compliance
  • Pre-trip and post-trip inspections
  • Customer service
  • Time management
  • Communication skills
  • Vehicle maintenance
  • Emergency response
  • Schedule Adherence
  • Mechanical Knowledge

Certification

  • Commercial Driver’s License (CDL) with Passenger (P) and Air Brake (A) endorsements.
  • First Aid and CPR Certification.
  • School Bus Driver’s License (B-Z) with School kids and Air Brake (A) endorsement.

Languages

English
Full Professional
Hindi
Full Professional
Punjabi
Professional
Gujarati
Full Professional

References

References available upon request.

Timeline

Transit Bus Operator/Dispatcher Office Assistant

York region
08.2023 - Current

CASHIER /Retail Sales Associate

Krazy Binz
07.2022 - 08.2023

Uber - Driver

Uber
01.2022 - 06.2022
  • Commercial Driver’s License (CDL) with Passenger (P) and Air Brake (A) endorsements.
  • First Aid and CPR Certification.
  • School Bus Driver’s License (B-Z) with School kids and Air Brake (A) endorsement.

MBA - Business Management

Gujarat Technological University

BBA - Business Management

Gujarat University
Shivam Trivedi