Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Transit Bus Operator/Dispatcher Office Assistant
York region
Newmarket, Ontario
08.2023 - Current
Conducted pre-trip inspections of the bus to ensure it was safe for operation.
Responded to customer inquiries regarding routes, schedules, and transfers.
Assisted passengers with mobility devices in boarding and disembarking safely.
Enforced passenger rules and regulations while providing courteous service.
Performed minor repairs such as changing light bulbs, fuses, tires, and brakes when necessary.
Assisted customers in locating information about destinations or connecting routes.
Made sure wheelchair lifts were functioning properly before each trip began.
Maintained safe driving habits to protect property and general public on roadways.
Communicated frequently with dispatchers regarding locations, routes and traffic conditions.
Received and submitted passenger fares.
Planned efficient routes and adjusted strategies based on current weather and traffic information.
Managed daily bus schedules, routes, and driver assignments to ensure on-time departures and arrivals.
Coordinated communication between drivers, maintenance personnel, and management to address operational issues.
Monitored real-time GPS tracking systems to track bus locations and ensure efficient route operations.
Responded to emergencies, mechanical breakdowns, and traffic delays by rerouting buses and providing alternative transport solutions.
Provided drivers with information about weather, traffic, and road conditions to ensure safe travel.
Maintained detailed records of driver hours, trip logs, and vehicle usage.
CASHIER /Retail Sales Associate
Krazy Binz
Newmarket, Ontario
07.2022 - 08.2023
Verified that customers were of legal age to purchase alcohol or tobacco products.
Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
Processed returns and exchanges of merchandise in accordance with store policies.
Answered customer inquiries regarding store policies and procedures.
Assisted customers over the phone regarding store operations, product information and order placement.
Ensured compliance with all safety regulations within the store environment.
Organized promotional displays or arrange merchandise on counters or tables to promote sales.
Uber - Driver
Uber
Toronto, Ontario
01.2022 - 06.2022
Ensured customer safety by providing seat belts and adhering to traffic laws.
Performed pre-trip vehicle inspections according to company standards to ensure safety on the road.
Monitored fuel levels and tire pressure regularly to ensure vehicle is running efficiently.
Assisted customers with setting up mobile payment methods for rideshare services.
Reported any incidents or accidents while driving immediately to supervisor or dispatch center.
Adhered to all city regulations related to ride share services such as speed limits, parking rules.
Calculated fares based on current rates set by the rideshare company.
Education
MBA - Business Management
Gujarat Technological University
Ahmedabad
07-2013
BBA - Business Management
Gujarat University
Ahmedabad
04-2010
Skills
Defensive driving
Traffic law compliance
Pre-trip and post-trip inspections
Customer service
Time management
Communication skills
Vehicle maintenance
Emergency response
Schedule Adherence
Mechanical Knowledge
Certification
Commercial Driver’s License (CDL) with Passenger (P) and Air Brake (A) endorsements.
First Aid and CPR Certification.
School Bus Driver’s License (B-Z) with School kids and Air Brake (A) endorsement.
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Professional
Gujarati
Full Professional
References
References available upon request.
Timeline
Transit Bus Operator/Dispatcher Office Assistant
York region
08.2023 - Current
CASHIER /Retail Sales Associate
Krazy Binz
07.2022 - 08.2023
Uber - Driver
Uber
01.2022 - 06.2022
Commercial Driver’s License (CDL) with Passenger (P) and Air Brake (A) endorsements.
First Aid and CPR Certification.
School Bus Driver’s License (B-Z) with School kids and Air Brake (A) endorsement.
MBA - Business Management
Gujarat Technological University
BBA - Business Management
Gujarat University
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