Shivam Singla
Edmonton,AB
Summary
Proven security professional with extensive experience at Edmonton Convention Centre, adept in CCTV surveillance and superior customer service. Skilled in enhancing safety through critical risk assessments and strategic incident reporting, significantly raising customer satisfaction. Expert in relationship building, ensuring a secure and welcoming environment for all.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Security Officer
Edmonton Convention Centre
02.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Event Security Guard
Explore Edmonton Corporation
04.2021 - Current
- Monitored crowd behavior to prevent altercations, intervening when necessary to maintain a peaceful atmosphere.
- Enhanced event safety by conducting thorough pre-event security assessments and identifying potential risks.
- Permitted entry with escort for approved persons into secure locations.
- Completed full building and grounds patrols to spot and investigate concerns.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Scanned incoming and outgoing personnel and packages using hand-held wands and x-ray machinery to protect building, assets, and individuals.
Assistant Store Manager
Ace Liquor Discounter
08.2021 - 02.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
High School Diploma -
Sacred Heart Convent Senior Secondary School
Punjab, India02.2018
Diploma - Business Administration
Northern Alberta Institute of Technology
Edmonton, AB06.2021
Skills
- Report Writing
- Incident Reporting
- Security Guard License
- General security
- CCTV Surveillance
- Superior customer service
- Relationship building and management
- Visitor screening
Languages
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
English
Full Professional
Certification
Alberta Security License
Alberta Class 5 Driver's License
AGLC Proserve
AGLC Protect
First Aid
CPR
Timeline
Security Officer
Edmonton Convention Centre
02.2023 - Current
Assistant Store Manager
Ace Liquor Discounter
08.2021 - 02.2024
Event Security Guard
Explore Edmonton Corporation
04.2021 - Current
High School Diploma -
Sacred Heart Convent Senior Secondary School
Diploma - Business Administration
Northern Alberta Institute of Technology
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