MS (Word, Power point, and Excel)
Shivam Shivam
Client Advisor (Bank & Sales)
Ottawa,Ontario
Summary
An experienced Customer Service Representative with a strong background in both the restaurant and lumber recycling industries. A dedicated professional with a history of meeting company goals through consistent and organized practices. Known for ability to improve customer satisfaction through effective problem-solving skills, skilled in handling pressure and adapting to new challenges in order to enhance the organizational brand.
Overview
3
3
years of professional experience
9
9
years of post-secondary education
2
2
Certifications
4
4
Languages
Work History
Online Shopper and Driver
Uber
Ottawa, ON
07.2019 - Current
- Worked productively with customers to meet order requirements and service expectations.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Stayed in constant communication to quickly respond to delivery updates.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
Restaurant Cook and Cashier
Peace Garden
Ottawa, Ontario
12.2021 - 04.2022
- Prepared meals from scratch using authentic, popular recipes to generate repeat business..
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Restaurant Cashier
Falafel Avenue
Montreal, QC
08.2019 - 05.2020
- Monitored self-checkout systems and provided help in resolving complex problems.
- Operated cash register to record transactions accurately and efficiently.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Pruning and Cleaning Services Assistant
ArbAttitude
Montreal East, QC
05.2019 - 11.2019
- Used coordination and planning skills to achieve results according to schedule.
- Maintained energy and enthusiasm in fast-paced environment.
- Worked with customers to understand needs and provide excellent service.
- Handled equipment, chemicals and materials properly and with caution.
- Met established regulatory and organizational guidelines mandating cleanliness.
Education
High School Diploma -
St.D.R. Public Senior Secondary School
Himachal Pradesh, India 04.2013 - 03.2015
Bachelor of Science - Mathematics
Himachal Pradesh University
Shimla, Himachal Pradesh 06.2015 - 07.2018
Graduate Certificate - Project Management
Cegep De La Gaspesie
Québec, QC 05.2019 - 05.2020
Graduate Certificate - International Business Management
Algonquin College
Ottawa, ON 05.2022 - 02.2023
Master of Science - Mathematics And Statistics
Carleton University
Ottawa, ON 09.2020 - Current
Skills
Online and traditional Sales and Marketing
Software
MS Project
Texmaker- LaTex
Online Banking, Sales, and Marketing
Certification
Certified International Trade Professional (CITP)
Interests
Reading and Journaling
Finance, Economics, Sales, and Marketing
Science and Technology
Video Games
Yoga and Meditation
Non-fiction Reading
Non-fiction reading allows me to learn new information and gain insights on subjects that I am interested in. It helps me to better understand the world around me by providing historical context and background information on current events. Moreover, it challenges my own perspectives and beliefs by exposing me to different viewpoints and arguments. Few of my favorite books: The Go Giver, Financial Intelligence for Entrepreneurs, Basic and Poor Economics, and 22 Immutable Laws of Marketing.
Timeline
Graduate Certificate - International Business Management
Algonquin College
05.2022 - 02.2023
Restaurant Cook and Cashier
Peace Garden
12.2021 - 04.2022
Master of Science - Mathematics And Statistics
Carleton University
09.2020 - Current
Restaurant Cashier
Falafel Avenue
08.2019 - 05.2020
Online Shopper and Driver
Uber
07.2019 - Current
Pruning and Cleaning Services Assistant
ArbAttitude
05.2019 - 11.2019
Graduate Certificate - Project Management
Cegep De La Gaspesie
05.2019 - 05.2020
Bachelor of Science - Mathematics
Himachal Pradesh University
06.2015 - 07.2018
High School Diploma -
St.D.R. Public Senior Secondary School
04.2013 - 03.2015
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