Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shivam Sharma

Toronto

Summary

Cloud Computing student with hands-on experience in Windows 11 administration, Active Directory, and Azure labs. Skilled in troubleshooting, documentation, and teamwork. Eager to grow as an Associate Cloud Engineer at Scotiabank by applying technical knowledge and strong customer service skills.

Overview

6
6
years of professional experience

Work History

Assistant Store Manager

Dollarama
07.2023 - Current
  • Resolved 20–30 technical and POS issues daily, minimizing checkout downtime.
  • Trained 5+ associates on scanning systems and compliance, speeding onboarding.
  • Used handheld scanners to manage inventory, reducing discrepancies by 15%.
  • Led closing operations and cash audits with 100% accuracy.
  • Maintained clear shift notes/checklists to ensure compliance and continuity.

Department Manager

Walmart
11.2019 - 07.2023
  • Oversaw daily operations, ensuring adherence to company policies and procedures.
  • Managed team performance, providing guidance and support to enhance productivity.
  • Implemented process improvements that streamlined workflows and reduced inefficiencies.
  • Coordinated staff schedules to optimize resource allocation and coverage.

Education

Advanced Diploma - Computer Science

George Brown College
Toronto
12-2026

Post Graduation Diploma - Computer Science

Lambton College of Applied Arts And Technology
Sarnia
12-2018

Skills

  • Cloud fundamentals (Azure, AWS basics)
  • Windows 10/11 administration
  • Active Directory (users, groups, policies)
  • Microsoft 365 Endpoint setup Ticketing support
  • Terraform basics & scripting exposure (PowerShell, Bash)
  • Troubleshooting hardware/software issues
  • Customer service & clear communication

Timeline

Assistant Store Manager

Dollarama
07.2023 - Current

Department Manager

Walmart
11.2019 - 07.2023

Advanced Diploma - Computer Science

George Brown College

Post Graduation Diploma - Computer Science

Lambton College of Applied Arts And Technology
Shivam Sharma