Shivam Sharma
Toronto
Summary
Cloud Computing student with hands-on experience in Windows 11 administration, Active Directory, and Azure labs. Skilled in troubleshooting, documentation, and teamwork. Eager to grow as an Associate Cloud Engineer at Scotiabank by applying technical knowledge and strong customer service skills.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Dollarama
07.2023 - Current
- Resolved 20–30 technical and POS issues daily, minimizing checkout downtime.
- Trained 5+ associates on scanning systems and compliance, speeding onboarding.
- Used handheld scanners to manage inventory, reducing discrepancies by 15%.
- Led closing operations and cash audits with 100% accuracy.
- Maintained clear shift notes/checklists to ensure compliance and continuity.
Department Manager
Walmart
11.2019 - 07.2023
- Oversaw daily operations, ensuring adherence to company policies and procedures.
- Managed team performance, providing guidance and support to enhance productivity.
- Implemented process improvements that streamlined workflows and reduced inefficiencies.
- Coordinated staff schedules to optimize resource allocation and coverage.
Education
Advanced Diploma - Computer Science
George Brown College
Toronto12-2026
Post Graduation Diploma - Computer Science
Lambton College of Applied Arts And Technology
Sarnia12-2018
Skills
- Cloud fundamentals (Azure, AWS basics)
- Windows 10/11 administration
- Active Directory (users, groups, policies)
- Microsoft 365 Endpoint setup Ticketing support
- Terraform basics & scripting exposure (PowerShell, Bash)
- Troubleshooting hardware/software issues
- Customer service & clear communication
Timeline
Assistant Store Manager
Dollarama
07.2023 - Current
Department Manager
Walmart
11.2019 - 07.2023
Advanced Diploma - Computer Science
George Brown College
Post Graduation Diploma - Computer Science
Lambton College of Applied Arts And Technology