Shivam Sharma
Toronto,ON
Summary
Results-driven logistics and materials handling professional with a strong focus on productivity and efficient task execution. Demonstrated expertise in inventory management and safe lifting techniques, paired with proficient equipment operation and time management skills. Known for enhancing client satisfaction and fostering collaboration within teams in fast-paced settings. Committed to leveraging problem-solving abilities and communication skills to drive operational excellence.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Client Service Executive
Asstron E Service
Ahmedabad, India
08.2022 - 02.2024
- Provided exceptional customer service by greeting patrons, addressing inquiries, and resolving issues promptly and courteously, resulting in a high rate of customer satisfaction.
- Documented customer interactions and feedback in the CRM system, contributing to improved service strategies and product offerings.
- Collaborated with various departments to ensure that timely and accurate information was provided to customers.
- Trained new staff on customer service protocols and best practices, fostering a knowledgeable and efficient team environment.
Warehouse Associate (Receiving)
GTA Dnata
Toronto, Ontario
12.2024 - Current
- Tagged and wrote identifying information on containers, boxes and cargo.
- Communicated effectively with team members on matters related to work assignments.
- Prepared parcels for shipping in an efficient manner utilizing appropriate packing materials to protect goods during transit.
- Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
Education
Ontario Graduate Certificate - Logistics And Supply Chain Management
Humber College
Toronto, ON04-2025
Skills
- Inventory control
- Safety compliance
- Heavy lifting
- Attention to detail
- De-escalation techniques
- Conflict Resolution
Certification
- Individual Security Guard
Timeline
Warehouse Associate (Receiving)
GTA Dnata
12.2024 - Current
Client Service Executive
Asstron E Service
08.2022 - 02.2024
Ontario Graduate Certificate - Logistics And Supply Chain Management
Humber College
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