Shivam Sharma
Abbotsford,British Columbia
Summary
Results-oriented Sales Associate with extensive experience in customer engagement and product knowledge. Proven track record of enhancing customer relationships and driving sales revenue while effectively managing inventory. Strong interpersonal skills facilitate successful resolution of customer complaints and promote a positive team environment. Aiming to leverage expertise in sales strategies to further contribute to company growth.
Overview
4
4
years of professional experience
Work History
Sales Associate
Angry Otter Liquor
Abbotsford, British Columbia
03.2024 - Current
- Provided accurate information about products, prices and services.
- Greeted customers to determine wants or needs.
- Answered incoming telephone calls to provide store, products and services information.
Sales Associate
Mark's
Abbotsford, Canada
10.2023 - 12.2023
- Provided excellent customer service, increasing customer satisfaction ratings
- Developed strong customer relationships that increased repeat business
- Generated new leads and opportunities through networking, cold-calling, and other sales & marketing techniques
- Identified and addressed customer challenges to ensure customer satisfaction and retention
Inventory manager
Trayverse
Chandigarh
03.2021 - 11.2021
- Planned and coordinated shipments, resulting in on-time delivery of goods and customer satisfaction
- Established and maintained accurate inventory records, which enabled efficient management of stock levels and minimized losses due to spoilage or theft
- Monitored inventory levels and identified areas of overstock and understock, resulting in better inventory management
- Identified and reported inventory discrepancies, resulting in improved inventory management
- Developed a comprehensive sales and inventory forecasting system that accurately predicted demand and enabled inventory optimization
Education
BBA -
University of Fraser Valley
Abbotsford, BC01-2025
Secondary Education -
St. Johns High School
Chandigarh, India01.2021
Skills
- Team Leadership
- Strong Verbal Communication
- Quick Adaptation Skills
- Analytical Problem-Solving
- Customer Support
- Operational Management
- Effective Time Management
Languages
English, Hindi and Punjabi
Availability
Seven days a week
Timeline
Sales Associate
Angry Otter Liquor
03.2024 - Current
Sales Associate
Mark's
10.2023 - 12.2023
Inventory manager
Trayverse
03.2021 - 11.2021
BBA -
University of Fraser Valley
Secondary Education -
St. Johns High School
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