Shivam Sharma
Belleville,ON
Summary
Proven track record of enhancing operational efficiency and customer satisfaction at Amazon.ca, adept in warehouse safety and forklift operation. Excelled in teamwork and collaboration, significantly improving stock management and safety protocols. Skilled in quick learning and time management, consistently meeting tight deadlines and exceeding performance targets.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Overnight Fulfillment Associate
Amazon.ca
Belleville, ON
10.2023 - 05.2024
- Provided exceptional customer service when encountering early morning shoppers seeking assistance with locating products or requiring information about store offerings.
- Enhanced customer satisfaction by efficiently restocking shelves and organizing merchandise displays.
- Ensured a safe working environment by adhering to established safety policies and procedures during the nighttime shift.
- Maintained an organized stockroom, facilitating easier access to products for efficient replenishment of store shelves.
- Participated in regular overnight team meetings, discussing strategies for improving efficiency and addressing any challenges encountered.
- Managed high-volume inventory shipments, ensuring prompt unloading and swift organization of new stock items for immediate use on sales floor displays.
Overnight Associate
Walmart Canada
Belleville, ON
05.2023 - 12.2023
- Completed assigned tasks in a timely manner, contributing to overall efficiency of overnight operations.
- Improved store organization by efficiently stocking shelves and arranging merchandise during overnight shifts.
- Ensured accurate pricing by diligently updating price tags according to current promotions or markdowns.
- Increased product availability by executing efficient inventory management practices during restocking procedures.
- Maintained a clean and safe store environment through consistent cleaning, organizing, and monitoring of potential hazards.
Production Operator- Summer Student
Magna Autosystems
Belleville, ON
05.2023 - 09.2023
- Monitored machinery to identify concerns, make corrections, or report complex problems.
- Used equipment properly to avoid workplace hazards or injuries.
- Supported workplace safety through strict adherence to safety protocols and regular inspections of machinery.
- Set up and adjusted machines for day-to-day operations.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Supported production needs by performing routine tasks using standard procedures and equipment.
Customer Service Representative
Dominos's Pizza
Beachville, ON
08.2022 - 05.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Diploma of Pharmaceutical Quality Assurance And Quality Control - Biotechnology
Loyalist College of Applied Arts And Technology
Belleville, ON04.2024
Skills
- Warehouse Safety
- Loading and unloading
- Workplace Cleanliness
- Order Picking
- Pallet Jack Operation
- Forklift Operation
- Quality Control
- Teamwork and Collaboration
- Quick Learner
- Time Management
Languages
English
Full Professional
Certification
WHMIS- Workplace Hazardous Materials Information System
Food Safety Certifications
Timeline
Overnight Fulfillment Associate
Amazon.ca
10.2023 - 05.2024
Overnight Associate
Walmart Canada
05.2023 - 12.2023
Production Operator- Summer Student
Magna Autosystems
05.2023 - 09.2023
Customer Service Representative
Dominos's Pizza
08.2022 - 05.2023
Diploma of Pharmaceutical Quality Assurance And Quality Control - Biotechnology
Loyalist College of Applied Arts And Technology