SHIVAM SHARMA
Edmonton,AB
Summary
I believe sincerity, perfectionism and above all positive thinking, I value the job, which would give me an opportunity to improve skills and knowledge to grow along with the organization objective and provides with an environment that stimulates learning. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Warehouse Associate
VF Imagewear, Inc.
01.2023 - 07.2023
- Operated forklift and other warehouse equipment to safely move and store goods.
- Reduced safety hazards by maintaining clean and orderly warehouse environment.
- Unloaded pallets and deliveries and organized products in warehouse.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Consistently lifted materials weighing as much as 25 to 50 pounds
Sales Associate
Walmart
03.2022 - 09.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Quality Analyst
EClerx Services
04.2019 - 08.2021
- Conducting quality assessments of customer interactions based on Quality Standards of Comcast.
- To ensure that assigned associates reach their quality targets by delivering coaching feedback to agents.
- Give elaborative feedback to agents regarding their call and inform them regarding area of improvements.
- Enhance agents knowledge regarding process.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Administered internal quality audits and assessed results to inform corrective action measures.
Customer Service Representative
Tech Mahindra
07.2018 - 02.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management
Education
Associate of Science - Project Management
Lambton College of Applied Arts And Technology
Sarnia, ON05.2023
Bachelor of Science - Mechanical Engineering Technology
Amritsar College of Enginerring And Technology
Punjab, India05.2018
Skills
- Team Development
- Customer Data Confidentiality
- Time Management
- Administrative Support
- Microsoft Word
- Quality Control
- Microsoft SharePoint
- Process Optimization
- Critical Thinking
- Cause and Effect Analysis
Timeline
Warehouse Associate
VF Imagewear, Inc.
01.2023 - 07.2023
Sales Associate
Walmart
03.2022 - 09.2022
Quality Analyst
EClerx Services
04.2019 - 08.2021
Customer Service Representative
Tech Mahindra
07.2018 - 02.2019
Associate of Science - Project Management
Lambton College of Applied Arts And Technology
Bachelor of Science - Mechanical Engineering Technology
Amritsar College of Enginerring And Technology
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