SHIVAM SHARMA
MBA | CSM | CSPO
Calgary,AB
Summary
LinkedIn Profile: www.linkedin.com/in/shivamsharma1818
Versatile and dedicated Project lead professional with end to end experience in SAAS delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Thrives on challenge and competition. Enthusiastic people person with methodical but flexible approach.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
Product Delivery, Lead
IPAYSMART
08.2023 - Current
- Coordinated closely with sales representatives to ensure seamless handovers from Sales to Delivery team for customer orders, enhancing overall client experience.
- Developed comprehensive understanding of clients' business needs and challenges, allowing for tailored software solutions that improved customer loyalty and long-term satisfaction.
- Assisted System Integrators by participating in test management lifecycle to ensure that high quality product's quality standards are met and delivered.
- Performed kick- off meetings, send out weekly/daily status reports for client's awareness.
- Supported PM in delivering end to end product solutions with respect to fields of architecture, testing, business analysis, organizational change management to to client. Enhanced customer satisfaction with timely and accurate release of software, maintaining clear communication throughout the process.
- Cross functional working with offshore Product engineering & DevOps team in different time zones
- Led training sessions on company-specific software tools for the team, increasing proficiency in daily tasks associated with product delivery management.
Customer Experience (Special Services - IT)
THE HOME DEPOT INC
3 2023 - 08.2023
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Improved response times by creating knowledge base of common issues and resolutions accessible to all support staff.
- Promoted available products and services to customers during service, account management, and order calls.
- Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
Sales & Compliance Coordinator
BIG RIG GROUP
04.2022 - 04.2023
- Negotiated with suppliers and vendors about contracts, policies and deadlines.
- Performed data entry to maintain accurate records of inventory levels and shipping and receiving logs for management reports.
- Monitored and tracked dispatch communication systems.
- Studied cross border movement of equipments to identify gaps in efficiency and other areas needing improvement.
- Performed regular audits and assessments of logistics processes to identify weaknesses, improve supply chain operations and minimize waste.
- Streamlined processes for increased efficiency in monitoring and reporting compliance activities.
Business Development Manager
SPICE AFFAIR GROUP
05.2019 - 03.2022
- Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
- Co-managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
- Motivated and trained employees to maximize team productivity.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Streamlined internal processes by introducing innovative tools and technologies, enhancing overall operational efficiency.
Operations Analyst
CARGO SOLUTIONS EXPRESS
01.2018 - 03.2019
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Updated account information to maintain customer records.
- Strengthened communication between departments, facilitating seamless flow of information for faster decision-making processes.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Enhanced data accuracy through meticulous attention to detail in data management tasks.
Healthcare Research Assistant
UNIVERSITY OF REDLANDS
03.2017 - 07.2017
- Provided assistance with preparation of project-related reports, manuscripts, and presentations.
- Prepared excel tables, graphs, fact sheets, and written reports summarizing research results.
- Created dashboards and reports in Tableau, conducted sensitivity analysis of various health data of 50 tweets per day.
- Tested process of coding rumor messages (tweets) and drafted report based on differences in social media platforms such as twitter.
- Planned, modified and executed research techniques, procedures and tests.
- Performed statistical, qualitative and quantitative analysis.
- Worked with principal investigators to coordinate qualitative research into need hierarchy trends.
Sales & Marketing Specialist
SAI SAHARA CLOTHING PVT LTD
08.2013 - 06.2016
- Select and design appropriate kind of market survey using online tools for target audience.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Conducted new and existing market research and assist in planning and execution of marketing activities both inbound and outbound.
- Responsible for gathering new business leads and following up.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
- Increased sales revenue by 25 % by offering advice on purchases and promoting additional products.
Education
MBA - Business Administration And Management
UNIVERSITY OF REDLANDS
Redlands, CA 03.2017 - 04.2019
International Business Management International Business -
CENTENNIAL COLLEGE
Toronto 01.2014 - 08.2014
Bachelor of Business Administration - Management
GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY
Delhi 05.2010 - 07.2013
Skills
Product Development
Financial Management
Marketing
Product Delivery SAAS
Lead Generation
MS Office
Multitasking Abilities
Data Analysis
Database Management
Account Management
Agile Practitioner
SDLC
Scrum
Digital Transformation
Languages
English
Excellent
Hindi
Excellent
Punjabi
Very Good
Certification
Certified ScrumMaster® (CSM®)
Timeline
Product Delivery, Lead
IPAYSMART
08.2023 - Current
Sales & Compliance Coordinator
BIG RIG GROUP
04.2022 - 04.2023
Business Development Manager
SPICE AFFAIR GROUP
05.2019 - 03.2022
Operations Analyst
CARGO SOLUTIONS EXPRESS
01.2018 - 03.2019
MBA - Business Administration And Management
UNIVERSITY OF REDLANDS
03.2017 - 04.2019
Healthcare Research Assistant
UNIVERSITY OF REDLANDS
03.2017 - 07.2017
International Business Management International Business -
CENTENNIAL COLLEGE
01.2014 - 08.2014
Sales & Marketing Specialist
SAI SAHARA CLOTHING PVT LTD
08.2013 - 06.2016
Bachelor of Business Administration - Management
GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY
05.2010 - 07.2013
Customer Experience (Special Services - IT)
THE HOME DEPOT INC
3 2023 - 08.2023