Summary
Overview
Work History
Education
Skills
Timeline
SoftwareEngineer
Shivam S

Shivam S

Toronto,ON

Summary

Enthusiastic system analyst polished in optimizing systems to address dynamic needs, improve collaboration and strengthen security. Weighs crucial business and IT needs against procedural limitations to assess roadmaps for optimal functions. Strong understanding of diverse business intelligence methodologies to improve workflow, productivity and reliability.

Overview

3
3
years of professional experience
4
4
years of post-secondary education

Work History

IT Provisioning Analyst

Indigo Books & Music
Toronto, Ontario
06.2023 - Current
  • Supported senior company leaders by delivering reports outlining performance to drive process improvements.
  • Managing projects related to organization's IT infrastructure, such as system migrations, implementation of new technologies, Managing an OU with over 6000 users.
  • Maintain and troubleshoot high volume of calls for a busy DC's environment including maintenance of its LAN infrastructure.
  • Collaborate with other teams such as Technical services, System Admin/Basis, EWM, IT Security to foster streamline service.

System Analyst

Hudson's Bay, HBC
Toronto, ON
09.2021 - 05.2023
  • Carry out installation, configuration, staging, setup of computer and printer equipment, peripherals, and software following established standards and guidelines as well as troubleshooting issues that arise
  • Provide fault isolation on RF, PC and Peripherals, Network, and other Distribution Center Installed
  • Electronic and Computer Equipment
  • Provide support for internal applications carry out tests and processes to identify trends, patterns that can be used to improve operations
  • Dealing with day to day printer isolated faults and carrying out repairs on handheld devices and printers
  • Working with Active Directory managing OU's
  • Providing on call tech support for other faculties
  • Creating tickets and data sheets for equipment that requires further repair
  • Provide first and second level software support for Operating system, MS Office products, and all other company used departmental applications
  • Maintain licenses and upgrade schedules
  • Work together with other professionals from 3rd party organizations like Bastian, Exacta, Auto-store and OPEX to maintain standards and functionality.

Quality Control Analyst

Easy Plastics
Vaughan, ON
12.2020 - 03.2021
  • Implemented quality control objectives to resolve production issues, optimize product reliability and reduce costs.
  • Conducted tests on product samples and recorded results.
  • Created, edited and updated project manuals and technical documentation used by entire QA team.
  • Set and achieved product quality objectives while meeting product specifications.
  • Oversaw process checks to verify proper completion and correct frequency.
  • Worked with off-site teams to complete timely tests and facilitate smooth product releases.
  • Conducted friability, hardness, weight variation, disintegration, content uniformity and uniformity of weight tests.
  • Recommended improvements to systems and procedures for increased productivity.
  • Identified quality trends to investigate system flaws, process inefficiencies and training needs.

Education

Bachelor of Science - Computer Programming, Medical / Science

Seneca College
05.2020 -

High School - High School Education

MM International School
Delhi, India
01.2018 -

Skills

Tools and IDE's : Azure, GitHub, Openshift, Microsoft Office, Visual Studio, Visual Studio Code, Bugzillaundefined

Timeline

IT Provisioning Analyst

Indigo Books & Music
06.2023 - Current

System Analyst

Hudson's Bay, HBC
09.2021 - 05.2023

Quality Control Analyst

Easy Plastics
12.2020 - 03.2021

Bachelor of Science - Computer Programming, Medical / Science

Seneca College
05.2020 -

High School - High School Education

MM International School
01.2018 -

Similar Profiles

CREATE PROFILE
Shivam S