Shivam Pandey
408-116 Molland Lane Saskatoon,Canada
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Hinduja Global Solutions
09.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
Customer Service Representative
Cooldeck Industries Private Limited
06.2021 - 05.2023
- Streamlined office processes by identifying inefficiencies and implementing new organizational systems.
- Improved communication between departments through regular meetings and clear documentation of procedures.
- Trained junior clerks to increase their efficiency and contribute to the overall success of the team.
- Maintained inventory levels, reducing waste and ensuring adequate supplies for day-to-day operations.
- Implemented document management system, enhancing accessibility to important files and streamlining workflows.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Bachelor Of Commerce - Finance , Business Administration
Pune University
India04.2011
Skills
- Data Entry
- Paperwork Processing
- Report Generation
- Scheduling
- CRM Software
- ERP system proficiency
- Customer service representative
Timeline
Customer Service Representative
Hinduja Global Solutions
09.2023 - Current
Customer Service Representative
Cooldeck Industries Private Limited
06.2021 - 05.2023
Bachelor Of Commerce - Finance , Business Administration
Pune University
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