Operating systems (Linux, Mac, Microsoft)
Ambitious, career-focused job seeker, anxious to obtain a part time position to help launch career while achieving company goals.
Hi, I’m
Shivam Pandey
Computer Science Engineer
Summary
Overview
6
years of post-secondary education
7
years of professional experience
Work History
Infosubway Technologies, NagpurNagpur, India
Data Analytics & Business Intelligence Developer
01.2022 - Current
Job overview
- Our BI solutions are aiding councils in New Zealand and Australia to make informed decisions. Panels can efficiently explore Meetings Agenda information, Minutes, Actions Data, and Resolution Notes using advanced filtering and Data Drilling with Power BI technology.
- Our solution enables tracking critical information like action deadlines, target dates, monthly progress, and status of open and closed actions, leading to effective decision-making and resource allocation.
- Our inventive approach uncovers valuable insights for growth and
improvement, delving deep into Open/Closed Action status reasons.
SherwebSherbrooke, QC
M365 Business Technical Advisor
05.2020 - 12.2021
Job overview
- Assist and provide technical support by phone, email or chat;
- Analyze and resolve technical issues related to Microsoft products and services, notably Office 365;
- Lead customers through service configurations;
- Provide very high customer service level;
- Deliver and follow up on problem resolutions and customer satisfactions;
- Proactively and comprehensively document customer issues in ticketing systems;
- Carry out all other related tasks as per job's evolution and departmental needs;
Kyoto Technologies Dubai, UAE
Operation Executive
01.2019 - 08.2019
Job overview
- Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands;
- Monitored accounts for compliance with established payment plans and flagged non-compliances, collected documents and made portfolios for collections accounts;
- Recorded all information regarding financial status of customers, maintained high volume of calls and met demands of busy and productive group;
- Engaged with customers to effectively build rapport and lasting relationships, boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings;
ShopcluesGurugram, New Delhi, India
Computer Science Intern
06.2017 - 09.2017
Job overview
- Analyze problems to develop solutions involving computer hardware and software mainly PHP and MySQL on company's website;
- Help senior programmers and members of team in their daily day to day tasks for better team functionality;
- Identify and report system issues to vendors. Monitor and test resolution of those issues sent to vendors on companies website;
- Provide support in diagnosing programming and software issues and troubleshooting activities;
- Performed tests of prototypes and final products;
BITS Pilani Dubai CampusDubai, UAE
Event Organizer
01.2016 - 08.2016
Job overview
- Travelling to potential clients or businesses to carry out organization tasks as pre-arranged also shop for organization supplies and solutions to meet event's need;
- Maintained regular communication with team, both prospective and existing, arrange visits or meetings, schedule organization tasks, and reply to any queries and ensure that schedules are coordinated to avoid clashing with other meetings;
- Established and implemented department policies, materials, goals,
objectives, procedures, marketing materials tools, prepared proposals and contracts with clients, team members, and subcontractors;
Education
PG Diploma in Programmer Analyst & Application DevSherbrooke, QC
PG Diploma from Integrated Computer Science
01.2020 - 01.2022
University Overview
BITS Pilani Dubai CampusDubai, UAE
B. Tech. Honours from Computer Science
08.2015 - 08.2019
University Overview
Skills
Technical Support Expertise
undefinedTimeline
Data Analytics & Business Intelligence Developer
Infosubway Technologies, Nagpur
01.2022 - Current
M365 Business Technical Advisor
Sherweb
05.2020 - 12.2021
PG Diploma in Programmer Analyst & Application Dev
PG Diploma from Integrated Computer Science
01.2020 - 01.2022
Operation Executive
Kyoto Technologies
01.2019 - 08.2019
Computer Science Intern
Shopclues
06.2017 - 09.2017
Event Organizer
BITS Pilani Dubai Campus
01.2016 - 08.2016
BITS Pilani Dubai Campus
B. Tech. Honours from Computer Science
08.2015 - 08.2019
Software
CSS3
HTML5
Python
NET
SQL Server
NodeJS
PHP
C#
C/C
JavaScript
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