SHIVAM MITTAL
Medicine Hat
Summary
Customer-focused sales and service professional with a proven ability to build strong client relationships and assess individual needs. Experienced in offering tailored solutions, driving satisfaction, and consistently exceeding targets in fast-paced environments. Known for excellent communication, problem-solving, and organizational skills. Eager to bring my expertise in client service and relationship management to the insurance industry, with a strong commitment to gaining certifications and expanding my knowledge to deliver personalized, effective insurance solutions.
Overview
2
2
years of professional experience
Work History
Sales Representative
The Mobile Shop
06.2023 - Current
- Increased sales revenue by 30% through effective upselling and customer engagement strategies.
- Consistently exceeded monthly sales targets by an average of 15% with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Maintained product knowledge and stayed updated on the latest industry trends.
Supervisor
Econolodge
11.2022 - Current
- Improved guest satisfaction scores by 25% through enhanced customer service initiatives.
- Managed and trained a team of 10+ employees, optimizing operational efficiency.
- Applied strong leadership talents and problem-solving skills, Oversaw daily operations, ensuring high standards of service and guest satisfaction.
- Addressed guest concerns and resolved issues in a professional and timely manner.
- Maintained compliance with safety and hospitality standards.
Vice President
STUDENT ASSOCIATION OF MEDICINE HAT COLLEGE
11.2022 - 04.2023
- Cultivated strong relationships with key stakeholders, Spearheaded initiatives that increased student engagement by 40%.
- Successfully managed a $50,000+ budget for student events and activities.
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Collaborated with senior management to develop strategic initiatives and long term goals.
Education
BUSINESS ADMINISTRATION DIPLOMA - MANAGEMENT
MEDICINE HAT COLLEGE
MEDICINE HAT04-2023
Skills
- Client needs assessment and tailored insurance solutions
- Sales and relationship management
- Underwriting knowledge and risk assessment
- Basic Insurance policy advising and documentation
- Strong verbal and written communication skills
- Conflict resolution and problem-solving
- Organizational and multitasking abilities
- Experience with financial transactions and compliance
- Proficient in Microsoft Office Suite and CRM software
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
References
Available upon request
Timeline
Sales Representative
The Mobile Shop
06.2023 - Current
Supervisor
Econolodge
11.2022 - Current
Vice President
STUDENT ASSOCIATION OF MEDICINE HAT COLLEGE
11.2022 - 04.2023
BUSINESS ADMINISTRATION DIPLOMA - MANAGEMENT
MEDICINE HAT COLLEGE
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