Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Shivam Manchanda

Calgary,Canada

Summary

Dedicated warehouse manager with a proven track record of driving high productivity and ensuring efficient task completion. Expertise in operational management, team leadership, and fostering strong customer relationships. Skilled in communication, problem-solving, and adaptability to maintain smooth operations and achieve positive outcomes in fast-paced settings.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Branch Lead

Stallion Express Inc.
06.2021 - 12.2024
  • Warehouse operations, supply chain, tracking, and scheduling coordination workers coordinate and supervise the activities of supply chain logistics, shipping, and receiving of all domestic, U.S., and international shipments.
  • Training staff, daily routing for truck drivers.
  • Inventory management, all types of supplies, customs and border paperwork, FDA regulations, necessary filing, WMS systems, and inventory control.
  • Conveyor belt operations control and inventory management during high demand and supply periods.

Mobile Patrol Officer

Securitas
05.2022 - 01.2024
  • Monitored CCTV surveillance systems for suspicious activity or persons of interest.
  • Adhered to daily patrol schedules to support consistent security presence throughout property.
  • Prepared detailed incident reports documenting all actions taken during patrols.
  • Coordinated with legal personnel to prepare cases for prosecution.
  • Responded quickly to alarms or other emergency situations such as fires or medical emergencies.
  • Responded promptly to calls for service, assessing situations and taking appropriate action.
  • Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
  • Explained security protocols to employees and guests to promote readiness for emergency situations.

Credit Card Specialist

TD Bank
11.2022 - 01.2023
  • Support the achievement of business objectives by supporting advice goals.
  • Promote products, advice, services, and banking capabilities.
  • Understand and apply operating policies and procedures.
  • Contribute to business objectives for operational excellence.
  • Support the timely and accurate completion of business processes and procedures.
  • Escalate non-standard or high-risk transactions or activities as necessary.
  • Support and participate in process improvement opportunities.
  • Ensure necessary due diligence to support the accuracy of all customer transactions and activities.
  • Be knowledgeable about and comply with the Bank Code of Conduct.

Supervisor

Barburrito
10.2020 - 06.2021
  • Coordinating and scheduling kitchen activities, including food preparation and serving.
  • Training and managing new and existing crew member staff.
  • Managing walk-in customers, online orders, and dealing with customer concerns.
  • Ensuring food safety and meeting all cleanliness and sanitation protocols.
  • Preparing food before store opening, during rush hours, and managing all closing shift duties, including store cleaning and storing food at the appropriate temperature, etc.

Warehouse Supervisor

AMJ Campbell Moving
05.2025 - Current

• Oversee daily loading and unloading operations)

• Ensure proper inventory management and accurate shipping/receiving logs.

• Identify, report, and document damages according to company protocols

• Prepare and deliver reports for customers as required

• Schedule warehouse staff and manage daily workflow

• Order and track warehouse supplies

• Maintain compliance with all safety protocols and warehouse standards.

Accounts Manager

Dezyne Technologies - Pvt Ltd
11.2018 - 07.2019
  • End-to-end customer service and solutions.
  • Complex consulting and compliance issues.
  • Aligning tax issues of the customers.
  • Achieving targets assigned.

Assistant Manager

Axis Bank Ltd
07.2017 - 11.2018
  • Responsible for handling front-line operations, which include:
  • Cash Management (Verifying Cash Deposits and Withdrawals)
  • Outward clearing check management (uploading, verifying, and returning)
  • Transactions entering and verifying (TRANSFERS, NEFT/RTGS, GBM, CBDT tax payments).
  • Travel currency card issuance management.
  • Checking and Tracking Account Opening.
  • Salary uploads of companies and vendor payments management.
  • Checking adherence to Basic Banking Processes.
  • Customer Relationship Management.
  • Achieving threshold targets effectively and efficiently.
  • Overseeing campaigns and contests for CASA, IPG, and OCS, and qualifying for the same.
  • Achieving the MTD target in all business aspects.

Education

Graduate Certificate - Operations Management

Fanshawe college
London, Ontario
01.2021

Graduate Certificate - Insurance and Risk Management

Fanshawe college
London, Ontario
01.2020

Masters of Business Administration - Marketing Core

ICFAI university
Dehradun, IN
01.2017

Post Graduate Diploma - Management

ICFAI business School
Gurgaon, IN
01.2017

Bachelors of Business Administration - Business Administration

GGS IP University
Delhi, IN
01.2015

Skills

  • International banking
  • Mobile banking support
  • Banking Industry Understanding
  • Banking Systems Familiarity
  • Private banking
  • Banking operations
  • Problem solving
  • Customer service
  • Team building
  • Customs compliance
  • WMS systems
  • Inventory management
  • Training staff
  • Shipping and receiving
  • Supply chain logistics
  • Electronic banking integration
  • Digital banking platforms
  • Banking support
  • Banking knowledge
  • Commercial banking
  • Banking operations understanding
  • Banking relationship management
  • Banking operations proficiency
  • Warehouse management
  • Supply chain management
  • Vendor coordination
  • Team leadership
  • Process improvement
  • Warehouse logistics
  • Quality assurance
  • Warehouse operations
  • Facility maintenance
  • Warehouse auditing
  • ERP software
  • Operations management
  • Logistics
  • Logistics management
  • Staff supervision
  • Warehouse operation oversight

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Certification

  • Ontario Private Security & Investigative Services, Present
  • First Aid, Present
  • WHMIS Certification, Present
  • CPR Certification, Present
  • HACCP, Present
  • Forklift Class 1, 4 & 5 (Sit Down Forklift + Reach Truck) , Present

Timeline

Warehouse Supervisor

AMJ Campbell Moving
05.2025 - Current

Credit Card Specialist

TD Bank
11.2022 - 01.2023

Mobile Patrol Officer

Securitas
05.2022 - 01.2024

Branch Lead

Stallion Express Inc.
06.2021 - 12.2024

Supervisor

Barburrito
10.2020 - 06.2021

Accounts Manager

Dezyne Technologies - Pvt Ltd
11.2018 - 07.2019

Assistant Manager

Axis Bank Ltd
07.2017 - 11.2018

Graduate Certificate - Operations Management

Fanshawe college

Graduate Certificate - Insurance and Risk Management

Fanshawe college

Masters of Business Administration - Marketing Core

ICFAI university

Post Graduate Diploma - Management

ICFAI business School

Bachelors of Business Administration - Business Administration

GGS IP University
Shivam Manchanda