Shivam Lakhani
Saint John,Canada
Summary
Proactive team leader experienced in leading teams and managing multiple projects. Possesses excellent communication and problem-solving skills, as well as the ability to motivate and inspire team members to reach a common goal. Well-versed in training and developing staff and providing customer service to ensure a positive customer experience. Demonstrates commitment to quality assurance and process improvement in the workplace.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Part time screening officer
EZ security/Shadow security
Barrie, ON
09.2022 - 03.2025
- Conducted thorough screenings of individuals entering facility to ensure security compliance.
- Monitored surveillance systems to detect suspicious activities and maintain safety protocols.
- Verified passenger identification documents against established criteria.
- Upheld strong customer service standards while completing screenings.
Fence Installer
Fundy
Saint John, New Brunswick
08.2024 - 02.2025
- Installed various types of fencing materials according to client specifications.
- Operated hand and power tools for precise fence installation.
- Collaborated with team members to ensure timely project completion.
Supervisor
Tim Hortons
Saint John, Canada
07.2023 - 07.2024
- Trained new employees on company policies, procedures and work ethics.
- Delegated tasks to team members according to individual strengths.
- Worked closely with upper management to develop strategies for improving operational efficiency within the department.
- Motivated employees to reach highest professional potential.
Manager
Subway
Barrie, Canada
09.2021 - 04.2023
- Mentored and trained new employees on company policies and procedures.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles.
- Monitored team productivity and performance to support goals.
Team leader/Forklift Operator
Spectra
Bradford, Ontario
02.2020 - 08.2021
- Led daily team meetings to coordinate project goals and timelines.
- Trained new team members on company procedures and best practices.
- Monitored team performance
- Resolved conflicts within the team to maintain a positive work environment.
- Implemented process improvements to enhance overall productivity.
- Maintained a positive work environment that promoted collaboration between team members.
Education
Bachelor - Business Management
Georgian College
Barrie, ON04-2022
Skills
- Performance Evaluation
- Leadership Abilities
- Emotional Intelligence
- Staff Development
- Industry Knowledge
- Employee Motivation
- Team Building
- Customer Service
- Project Management
- Security screening
- Customer service
- Employee training
- Performance monitoring
- Attention to detail
- Problem solving
- Task delegation
- Staff motivation
- Stress tolerance
- Problem solving prowess
- Emergency response preparedness
Certification
- Certified forklift operator(counterbalance and sideloader)
- Certification for food safety handling
- First Aid/CPR
Volunteer Experience
Isolation Support Worker, EZ Security, Barrie, ON, 09/01/20, 04/30/21
Timeline
Fence Installer
Fundy
08.2024 - 02.2025
Supervisor
Tim Hortons
07.2023 - 07.2024
Part time screening officer
EZ security/Shadow security
09.2022 - 03.2025
Manager
Subway
09.2021 - 04.2023
Team leader/Forklift Operator
Spectra
02.2020 - 08.2021
Bachelor - Business Management
Georgian College