Shivam Juyal
Ottawa,Canada
Summary
Accomplished Sales and Customer Service Professional with over 5 years in retail, hospitality, and corporate sectors. Expertise in credit card sales, customer engagement, and cash handling contributes to consistently exceeding targets. Strong communication, problem-solving, and leadership skills drive business success through effective relationship building.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Overnight Supervisor
Shoppers drug mart
Ottawa, Ontario
09.2025 - Current
- Supervised overnight staff, ensuring compliance with safety protocols and operational procedures to maintain a secure work environment.
- Managed inventory levels and coordinated stock replenishment, optimizing supply availability during night shifts.
- Supervised overnight staff to ensure efficient store operations and customer service.
- Managed inventory control processes to maintain stock levels and organization.
- Trained new employees on operational procedures and safety guidelines.
Cashier
Tapri Chai
01.2025 - 09.2025
- Processed high-volume customer transactions, ensuring accuracy and efficiency to enhance customer satisfaction.
- Maintained organized cash register, adhering to cash handling procedures to minimize discrepancies.
Process Specialist
Wipro (Google Office)
01.2023 - 11.2024
- Led process optimization initiatives that streamlined workflows, improving collaboration among multiple teams.
- Developed and implemented training programs for new staff to ensure effective knowledge transfer and skill development.
Senior Analyst
Capgemini
12.2021 - 12.2022
- Led cross-functional teams to implement process improvements, resulting in enhanced operational efficiency.
- Analyzed complex datasets to identify trends, delivering actionable insights that informed strategic decision-making.
Shift Manager
Taco Bell
03.2019 - 11.2021
- Supervised daily operations, enhancing service quality and customer satisfaction.
- Trained and mentored staff on food safety standards, ensuring compliance and operational integrity.
Education
Post Graduation Diploma - Health And Fitness
Algonquin College
Ottawa, ON03-2027
B.Sc. - Hospitality and Hotel Administration
Institute of Hotel Management
India01-2019
Skills
- Hospitality management
- Retail sales expertise
- Cash management
- Team leadership
- Staff training
- Effective communication
- Strategic planning
- Problem analysis
- Proficient in PC applications
- Responsive to change
Accomplishments
- Supervised team of 15 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved escalation which led to Customer satisfaction (CSAT).
- Achieved 100% Audits and CSAT results by following SOP's with accuracy and efficiency.
Certification
- First Aid Certification
- CPR Certification
- Smart Serve
- Security Guard Licence August 2025 to September 2026
Languages
- English
- Hindi
Hobbies
Cricket, Football, Table Tennis, Dance (Hip-Hop, Shuffling, House Dancing)
Timeline
Overnight Supervisor
Shoppers drug mart
09.2025 - Current
Cashier
Tapri Chai
01.2025 - 09.2025
Process Specialist
Wipro (Google Office)
01.2023 - 11.2024
Senior Analyst
Capgemini
12.2021 - 12.2022
Shift Manager
Taco Bell
03.2019 - 11.2021
Post Graduation Diploma - Health And Fitness
Algonquin College
B.Sc. - Hospitality and Hotel Administration
Institute of Hotel Management