Shivam Juneja
Edmonton,Canada
Summary
Dynamic professional with extensive experience at Uber, specializing in route optimization and customer service. Demonstrated success in enhancing safety compliance and efficiently resolving issues, leading to improved passenger satisfaction. Skilled in record keeping and team collaboration, consistently driving operational improvements and achieving high service delivery standards.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Driver
Uber
Edmonton, Canada
08.2024 - Current
- Used advanced driving techniques to better improve time management and safety
- Drove passengers from pick-up points to deliver to destination
- Adhered to all city regulations related to ride-share services, such as speed limits and parking rules
- Resolved customer issues promptly and professionally, ensuring a positive experience
- Kept detailed records of rides, including times, distances, and earnings, for reporting purposes
- Conducted daily vehicle inspections to ensure operational safety and comfort
Delivery Driver
Squamish, Canada
06.2021 - 11.2024
- Improved project completion time, and multi-tasking operations on heavy equipment and trucks
- Presented order bills and collected payments for deliveries
- Loaded trucks and safely secured merchandise to prevent damage during transportation
- Ensured accurate completion of all paperwork associated with deliveries
- Utilized street maps to plan and determine the most efficient routes
- Handled merchandise under product handling standards
- Loaded, secured, and unloaded cargo in a safe and timely manner
Scale Operator
GFL Environmental Inc.
Squarish, Canada
04.2022 - 03.2024
- Programmed scale computers to accurately reflect specific customer orders or product requirements
- Checked incoming shipments against packing slips for accuracy in quantity and type of items received
- Trained new employees on company procedures and operational workflows
- Reported customer and supplier problems to the management team to enable quick resolution
- Obtained information regarding material entering landfills to determine appropriate billing information for customers
- Collaborated with colleagues across multiple departments to coordinate activities related to scale operations projects
- Documented test result data and value of materials to maintain shipping, receiving and production records
Security Guard
Iguard 360
Squamish, Canada
08.2022 - 02.2024
- Conducted thorough systems and network analysis at customer workplaces to assess infrastructure and intrusion details.
- Educated individuals on complex computer terminology using accessible language.
- Responded promptly to emerging threats by patching vulnerable systems and updating firewall rules.
- Assisted in strategy development for improving data protection standards within organizational environments.
- Performed daily security patrols of assigned areas to maintain safety and security.
- Provided after-hours escorts for employees entering and exiting the building.
Store Manager
Chevron
Smithers, Canada
07.2020 - 04.2022
- Resolved customer complaints promptly
- Strengthened workflow productivity by hiring, managing and developing top talent
- Created weekly work schedules for store personnel
- Ensured compliance with safety regulations and company policies
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity
- Monitored employee performance and identified performance gaps for corrective action
- Trained and mentored associates to teach daily tasks and procedures
Shift Leader ( Part Time)
Macdonald and Paul's Bakery NO FRILLS
Smithers, Canada
06.2019 - 07.2020
- Analyzed sales data on a weekly basis in order to identify trends or opportunities for improvement
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions
- Handled escalated customer concerns and emergencies in absence of manager or supervisor
- Delegated tasks to employees and monitored activities and task completion
- Utilized POS systems efficiently for order processing and inventory management
- Conducted regular team meetings to communicate targets, updates, and gather feedback
Construction Worker
Smithers company
Smithers, Canada
03.2019 - 07.2020
- Utilized power tools such as saws, drills and sanders when necessary on projects
- Operated a variety of tools to excavate, move and grade earth for foundations, trenches and roads
- Utilized two-way radios and hand signals to coordinate communication between equipment operators
- Performed site activities required of green-certified construction practices
- Cleaned or prepared construction sites to eliminate hazards
- Loaded materials and tools into vehicles and unloaded upon arrival at job sites
- Lifted heavy objects into place with cranes or hoists
Education
High School Diploma -
Delhi Board
Delhi India03.2016
Skills
- Route optimization
- Customer service
- Vehicle inspection and safety compliance
- Record keeping and time management
- Effective communication
- Team collaboration
- Problem solving
- Safety compliance
Certification
Class 4 driving license operator
Accomplishments
District Level swimming champion.
References
References available upon request.
Languages
- English, Full Professional
- Hindi, Full Professional
- Punjabi, Full Professional
Activities
- Swimming is my passion.
- Like hiking.
- Travelling.
References
References available upon request.
Timeline
Driver
Uber
08.2024 - Current
Security Guard
Iguard 360
08.2022 - 02.2024
Scale Operator
GFL Environmental Inc.
04.2022 - 03.2024
Delivery Driver
06.2021 - 11.2024
Store Manager
Chevron
07.2020 - 04.2022
Shift Leader ( Part Time)
Macdonald and Paul's Bakery NO FRILLS
06.2019 - 07.2020
Construction Worker
Smithers company
03.2019 - 07.2020
High School Diploma -
Delhi Board
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