SHIVAM GUPTA
Edmonton,AB
Summary
Dynamic leader with proven expertise in customer service and team coordination, honed across roles at Taco Time and other esteemed establishments. Excelled in enhancing customer satisfaction and staff performance, leveraging skills in hospitality and POS software. Achieved significant improvements in efficiency and revenue, demonstrating a strong blend of hard and soft skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Restaurant Supervisor
Taco Time
02.2023 - 12.2023
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Increased repeat business through excellent customer service, maintaining strong relationships with patrons.
- Managed inventory control, reducing waste and optimizing resources allocation.
Mobile Security Officer
Paladin Security Group
05.2021 - 09.2022
- Provided detailed incident reports, documenting observations for management review and action planning purposes.
- Evaluated and refined security protocols regularly, keeping up with evolving industry standards and addressing potential gaps in protection measures.
- Improved response times to emergencies by maintaining effective communication with dispatch centers.
- Assisted law enforcement agencies with investigations, contributing to community safety and crime reduction.
Restaurant Supervisor
Tim Hortons
11.2020 - 12.2022
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
Mobile Security Officer
Footprints Security
02.2023 - 12.2023
- Enhanced mobile security by conducting thorough vehicle and foot patrols in designated areas.
- Responded quickly to emergency situations to assess and deflect issues.
- Examined doors, windows and gates to verify security.
Restaurant Supervisor
Pizza Hut
02.2024 - Current
- Improved efficiency of table turnover rates, allowing for higher customer throughput during peak hours.
- Increased revenue by promoting restaurant through social media and local events.
- Trained staff in upselling techniques, significantly increasing average ticket size.
Education
Certification in Truck Dispatching - Database Management
I.T.S. Dispatch Academy
Brampton, ON11-2024
General Management Diploma - Management
Camosun College
Victoria, None04-2021
Skills
- Customer service
- Team coordination
- Hospitality
- Staff training
- Team management
- Point of sale POS software
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
Truck Dispatching
First Aid
Food Safety
Serve It Right
CPR
Security License
Timeline
Restaurant Supervisor
Pizza Hut
02.2024 - Current
Restaurant Supervisor
Taco Time
02.2023 - 12.2023
Mobile Security Officer
Footprints Security
02.2023 - 12.2023
Mobile Security Officer
Paladin Security Group
05.2021 - 09.2022
Restaurant Supervisor
Tim Hortons
11.2020 - 12.2022
Certification in Truck Dispatching - Database Management
I.T.S. Dispatch Academy
General Management Diploma - Management
Camosun College
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