Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Shivam Gogna

Kitchener,ON

Summary

Dynamic and results-driven professional with extensive experience at Canadian Tire, excelling in inventory management and customer service. Proven ability to enhance store efficiency through effective stock replenishment and team leadership. Recognized for maintaining high customer satisfaction and fostering a collaborative work environment. Strong problem-solving skills and expertise in order fulfillment.

Overview

4
4
years of professional experience

Work History

Overnight Stocker and Receiver

Canadian Tire
01.2025 - 04.2025
  • Improved store efficiency by accurately stocking shelves and maintaining product organization overnight.
  • Picked, packed, and staged online grocery orders with accuracy and efficiency, contributing to high customer satisfaction scores.
  • Monitored stock levels and reported discrepancies to inventory control teams.
  • Supported backroom organization and ensured all products met quality and expiry standards.
  • Collaborated with team members to meet tight fulfillment deadlines and volume targets.

Sales Associate

Real Canadian Super Store
10.2024 - 12.2024
  • Assisted customers with product selection and provided knowledgeable support across automotive, hardware, and home goods departments.
  • Processed sales transactions accurately using POS systems, including cash, debit, credit, and gift card payments.
  • Maintained front-end cleanliness, restocked impulse items, and ensured fast and friendly service during peak hours.
  • Resolved returns and complaints in a professional manner to maintain customer satisfaction.
  • Promoted special offers and loyalty programs, helping increase customer engagement.

Customer Service Representative

D Mart
01.2021 - 06.2024
  • Lead a team of front-end associates to ensure efficient checkouts, quality service, and adherence to store policies.
  • Trained and onboarded new staff, provided coaching on customer service techniques, and monitored daily performance.
  • Resolved escalated customer concerns and refunds while maintaining a calm, solution-focused approach.
  • Created daily task schedules, balanced registers, and ensured staff coverage during peak hours.
  • Supported store management with merchandising initiatives, floor changes, and inventory counts.

Education

Post-Graduate Diploma - Information Technology

Conestoga College
Kitchener, ON
09-2024

Bachelor of Computer Applications - Information Technology

Khalsa College
Jalandhar, India
04-2023

Skills

  • Merchandise handling
  • Stock replenishment
  • Order picking
  • Shipping and receiving
  • Customer Service Excellence
  • Cash Handling & POS Operations
  • Inventory & Stock Management
  • Team Leadership & Training
  • Time Management
  • Problem Solving
  • Online Order Fulfillment
  • Communication Skills
  • Safety & Compliance Awareness

Languages

English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
French
Limited Working

Timeline

Overnight Stocker and Receiver

Canadian Tire
01.2025 - 04.2025

Sales Associate

Real Canadian Super Store
10.2024 - 12.2024

Customer Service Representative

D Mart
01.2021 - 06.2024

Post-Graduate Diploma - Information Technology

Conestoga College

Bachelor of Computer Applications - Information Technology

Khalsa College

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Shivam Gogna