Shivam Goel
Banff
Summary
Dedicated and motivated hospitality professional with over seven years of experience in housekeeping operations, supervision, and guest service within leading hotel brands. Seeking to gain diversified experience in the Food and Beverage department to further enhance overall hospitality knowledge and contribute to delivering exceptional guest experiences.
Overview
11
11
years of professional experience
Work History
Laundry Supervisor
The Rimrock Resort Hotel
11.2022 - Current
- Supervise and coordinate daily laundry operations ensuring efficiency and quality service.
- Maintain hygiene and cleanliness standards in compliance with hotel policies.
- Support housekeeping and other departments to ensure smooth hotel operations.
- Train and mentor team members to uphold service excellence and safety standards.
Housekeeping Executive
Holiday Inn International Airport
11.2021 - 10.2022
- Oversaw the daily housekeeping functions, ensuring adherence to IHG brand standards.
- Conducted inspections of guest rooms and public areas for cleanliness and maintenance.
- Handled guest requests and complaints with professionalism and prompt resolution.
- Monitored inventory levels and ensured efficient use of cleaning supplies.
Housekeeping Supervisor
02.2019 - 11.2021
- Managed a team of room attendants, assigning duties and ensuring productivity.
- Released guest rooms for arrivals after quality inspections.
- Maintained operational records, inventories, and daily reports.
- Conducted staff briefings and ongoing training to improve service quality.
Team Leader
The Grand
08.2017 - 02.2019
- Supervised cleaning and maintenance of guest rooms and public areas.
- Coordinated with other departments to ensure operational efficiency.
- Monitored staff performance and ensured compliance with hygiene standards.
- Prepared monthly reports and assisted in department audits.
Operational Trainee
07.2016 - 08.2017
- Supported various sub-departments of housekeeping and operations.
- Learned hotel standard operating procedures and guest service practices.
- Assisted with supply management and inventory checks.
Internship
Jaypee Residency Manor
07.2014 - 10.2014
- Completed 17-week internship in hotel operations with exposure to guest relations and housekeeping.
Education
Bachelor of Hotel Management and Catering Technology - BHMCT
National Council for Hotel Management and Catering Technology (NCHMCT)
01.2016
Skills
- Exceptional Guest Service and Communication
- Team Leadership and Staff Coordination
- Time Management and Multitasking
- Strong Attention to Detail and Quality Assurance
- Knowledge of Hotel Operations and Standards
- Proficient in Opera PMS, Micros, and MS Office Suite
Languages
English
Hindi
Additional Information
- Eligibility: Authorized to work in Canada
- Strengths: Reliable, adaptable, and focused on continuous improvement
Timeline
Laundry Supervisor
The Rimrock Resort Hotel
11.2022 - Current
Housekeeping Executive
Holiday Inn International Airport
11.2021 - 10.2022
Housekeeping Supervisor
02.2019 - 11.2021
Team Leader
The Grand
08.2017 - 02.2019
Operational Trainee
07.2016 - 08.2017
Internship
Jaypee Residency Manor
07.2014 - 10.2014
Bachelor of Hotel Management and Catering Technology - BHMCT
National Council for Hotel Management and Catering Technology (NCHMCT)
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