Shivam Garg
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Store Manager
North Atlantic
03.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Team Lead and Forklift Operator
Galata Chemicals
09.2023 - 02.2024
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Developed and maintained effective relationships with key stakeholders to better understand their needs and expectations.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Optimized resource allocation by analyzing team member skills and project requirements, resulting in increased efficiency.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
Assistant Manager
DOMINO'S PIZZA
12.2019 - 09.2023
- Lead Team Members in operation excellence and promotion of brand standards
- New Team Member training
- Provide continuous training and development of your, and our, Team Members and Management teams
- Foster productive and professional relationships and engage Team Members
- Managing costs building sales, increasing customer base and store profitability
- Build relationships with customers and community
- Inventory control and management
- Labour control and scheduling of teams up to 80 people
- Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll
- Ensure consistently high-quality product and service to customers
- Ensure health, safety and cleanliness standards are upheld
- Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are good.
Sales Associate
KNEW SALES GROUP
01.2021 - 09.2021
- Selling products and services to consumers
- Identifying and communicating with potential customers while supporting existing clients with supportive information
- Maintain positive business relationship to ensure future sales.
Education
2 year Diploma - General Business
Georgian college
08.2022
High school - Commerce stream
Saupin's school
03.2019
Skills
- Administration and Management
- Operations Analysis
- MS OFFICE
- Judgement and Decision Making
- Excellent communication
- Human Resources Management
- Coaching and Mentoring
- Marketing Knowledge
- Team building
- Business development
- Trend Tracking
- Complaint Resolution
- Workplace Safety
- Quality Control
Certification
- Food Handler Certificate
- Fork Lift
- WHIMS
- Mental Health Awareness
- AZ(class 1) license
- Handle dangerous goods
Timeline
Store Manager
North Atlantic
03.2024 - Current
Team Lead and Forklift Operator
Galata Chemicals
09.2023 - 02.2024
Sales Associate
KNEW SALES GROUP
01.2021 - 09.2021
Assistant Manager
DOMINO'S PIZZA
12.2019 - 09.2023
2 year Diploma - General Business
Georgian college
High school - Commerce stream
Saupin's school
- Food Handler Certificate
- Fork Lift
- WHIMS
- Mental Health Awareness
- AZ(class 1) license
- Handle dangerous goods
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