SHIVAM CHAWLA
Dartmouth,NS
Summary
Dedicated security professional with extensive experience in maintaining secure environments and safeguarding assets. Proven ability to manage access control, conduct thorough patrols, and resolve security incidents promptly. Expertise in surveillance and risk assessment enhances the safety and security of personnel and property. Committed to implementing proactive measures that improve overall security protocols and mitigate potential risks.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Dock Controller
ARMOUR TRANSPORTATION
08.2023 - Current
- Coordinate arrival and departure times of delivery and pickups
- Assign dock doors for inbound and outbound shipment.
- Communicate with carriers, drivers, and warehouse staff to avoid delays.
- Monitor loading and unloading activities to prevent damage.
- Verify shipping and receiving documentation and maintain real time dock schedules.
- Provide accurate data and update to departments and drivers.
- Resolve operational challenges quickly and effectively.
Customer Service Representative
Walmart
03.2022 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Forklift operator
Various Employers
07.2020 - 04.2023
- .Operated multiple forklift types- counterbalance, reach truck, clamp, order picker and pallet jack.
- safely loaded, unloaded and moved inventory in fast paced environment.
- Ensured compliance with warehouse safety standard
Security/video Surveillance Administrator
BRIMICH LOGISTICS
10.2021 - 08.2022
- Log guest and manage access.
- Coordinate with management and law enforcement.
- Responsible for providing accident reports or video screen to safety team in case of any accident.
- Ensure the security of trucks.
- Maintained personnel records and updated internal databases to support document management.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
Courier Driver
AMAZON
06.2021 - 09.2021
- Managed daily pick-up and delivery routes across assigned areas.
- Handled packages, maintained vehicle, and ensured timely deliveries.
- Provided excellent customer service during interaction.
- Complete accurate documentation and ensured compliance with delivery protocols.
Security Officer
Star Security Services
06.2019 - 07.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Education
High School Diploma -
LLR College
INDIA 03-2014
COURSE - Computer And Information Systems
FUTEACH
INDIA03-2016
Associate of Science - DIPLOMA IN PHARMACY
LLR
INDIA01-2018
Skills
- Experienced in Word, Excel, and PowerPoint
- Effective multi-tasking
- Collaborative team player
- Goal-oriented mindset
- Proficient in positive communication with customers
- Strong proficiency in written English
LANGUAGE
ENGLISH
HINDI
PUNJABI
GUJRATI
English
Certification
- First aid and CPR, level C
- Class 5 license with air brakes
- Security guard license
- Forklift license
Timeline
Dock Controller
ARMOUR TRANSPORTATION
08.2023 - Current
Customer Service Representative
Walmart
03.2022 - 12.2023
Security/video Surveillance Administrator
BRIMICH LOGISTICS
10.2021 - 08.2022
Courier Driver
AMAZON
06.2021 - 09.2021
Forklift operator
Various Employers
07.2020 - 04.2023
Security Officer
Star Security Services
06.2019 - 07.2020
High School Diploma -
LLR College
COURSE - Computer And Information Systems
FUTEACH
Associate of Science - DIPLOMA IN PHARMACY
LLR
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