Shivam Bachkaniwala
Toronto,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Associate
Indigo
10.2023 - Current
- Efficiently processed customer purchases using the point-of-sale system
- Handled cash, credit card, and digital payment transactions accurately
- Provided exceptional customer service, addressing inquiries and assisting with book recommendations
- Managed returns and exchanges, following store policies and procedures
- Collaborated with team members to meet daily sales goals and enhance customer satisfaction
Sales Associate
TK Maxx
11.2017 - 01.2019
- Provide exceptional service by greeting customers, anticipating needs, demonstrating compassion in all interactions, and resolving complaints, and preventing escalations
- Execute strategies aimed at improving profits, customer numbers, conversion rates, satisfaction, and the store’s reputation
- Assist team members when needed, including working extra regular shifts as part capturing sales opportunities and achieving, outlined business goals
- Maintain in-depth knowledge of store items to help customers locate products
- Receive and organize shipments/deliveries according to established guidelines
Fitness Staff Member
University of South Florida
09.2016 - 05.2017
- Re-racking weights including dumbbells, Barbells and Plates
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person request for information
- Kept the fitness area and equipment clean
- Answered any and all questions about how to properly use equipment and different types of fitness memberships
- Assisted in organizing and conducting fitness competitions for students
Education
Bachelor of Arts - International Business
Middlesex University, Dubai
Dubai04.2022
Certificate of Higher Education in Visual Effects -
London South Bank University, U.K.
High School Diploma -
G.D. Goenka International School
Surat04.2016
Skills
- Cash Register Operation
- Customer Service
- Cash Handling
- MS Word
- MS PowerPoint
- Excel
- Adobe Photoshop
- Verbal/Written Communication
- Time Management
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Certification
- Smart Serve Certificate
- Google Digital Marketing & E-commerce Certificate
- Excel Skills For Business: Essentials
Macquarie University
Timeline
Sales Associate
Indigo
10.2023 - Current
Sales Associate
TK Maxx
11.2017 - 01.2019
Fitness Staff Member
University of South Florida
09.2016 - 05.2017
Bachelor of Arts - International Business
Middlesex University, Dubai
Certificate of Higher Education in Visual Effects -
London South Bank University, U.K.
High School Diploma -
G.D. Goenka International School
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