Shivali Sharma
Montreal,QC
Summary
Dynamic Operations Supervisor with a proven track record at FedEx Ground, excelling in performance monitoring and process improvements. Skilled in staff supervision and employee development, I enhanced workflow efficiency, driving accountability and achieving significant operational enhancements. Committed to safety oversight and fostering strong customer relations, I deliver results in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Operations Supervisor
Fedex Ground
Montreal, QC
10.2022 - Current
- Supervised daily operations to ensure efficient package sorting and timely dispatch.
- Trained and mentored team members on safety protocols and operational procedures.
- Implemented process improvements to enhance workflow efficiency and reduce delays.
- Monitored performance metrics to identify areas for operational enhancements.
- Facilitated regular team meetings to communicate objectives and drive accountability.
- Coordinated with cross-functional teams to resolve logistical challenges effectively.
Customers Service Representative
Fido Solutions
Montreal, QC
01.2023 - 11.2024
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed high volumes of transactions accurately and efficiently during peak hours.
- Maintained comprehensive knowledge of products and services to enhance customer satisfaction.
- Collaborated with team members to streamline processes and improve service delivery.
- Assisted in training new staff on customer service protocols and company policies.
Bakery Assistant
Prémière Moisson
Montreal, QC
10.2022 - 02.2023
- Supported inventory management by organizing and restocking supplies efficiently.
- Followed safety protocols while handling hot ovens and machinery.
- Engaged with customers, providing product information and recommendations.
- Assisted in daily baking operations, ensuring adherence to quality standards.
Education
High School Diploma - Office Systems And Accounting
TAV
6333 Bd Décarie, Montréal, QC H3W 3E106.2024
Skills
- Operations management
- Performance monitoring
- Task delegation
- Staff supervision
- Safety oversight
- Customer relations
- Employee development
- Warehouse operations
Languages
French
Limited Working
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Customers Service Representative
Fido Solutions
01.2023 - 11.2024
Operations Supervisor
Fedex Ground
10.2022 - Current
Bakery Assistant
Prémière Moisson
10.2022 - 02.2023
High School Diploma - Office Systems And Accounting
TAV