Shivali Sharma
Windsor,ON
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Work effectively in teams, as well as independently, in fast-paced environments. Consistently positive and friendly committed to reaching business goals.
Overview
21
21
years of professional experience
Work History
Customer Relations Specialist
Canada Life
11.2023 - Current
- Developed rapport with customers through active listening skills, leading to positive feedback from clients.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving issues.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Maintain detailed records of customer interactions, inquiries, and resolutions in accordance with company protocols.
- Handle customer complaints and issues effectively, striving to achieve satisfactory resolutions while upholding the company's reputation and integrity.
- Address inquiries from customers, healthcare professionals, regarding pharmaceutical products promptly and accurately.
Hairstylist and Esthetician
Self employed
03.2011 - Current
- Styled and designed traditional and contemporary hairstyles for men, women, and kids daily
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns
- Pre-booked future appointments to increase repeat business
- Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings
- Sanitized workstations and salon equipment to reduce the risk of infection
- Attended workshops and classes to remain current on hair products and styles to employ the latest techniques and treatments
- Designed and recommended home hair care regimens and treatments to meet individual customer needs.
Bank Teller
CIBC
03.2020 - 07.2023
- Process customer transactions, including deposits, withdrawals, and check cashing, with a high degree of accuracy
- Provide information about various banking products and services
- Address customer inquiries and resolve issues promptly, maintaining a positive and professional demeanor
- Collaborate with team members to ensure smooth daily operations and uphold security protocols.
Restaurant Manager
Guru Dosa Hut
03.2020 - 11.2020
- Managed accounts payable, accounts receivable, and payroll
- Trained new team members in cash register operation, stock procedures, and customer service
- Completed end-of-day counts and secured funds
- Prepared weekly payroll
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions
- Scheduled and directed staff in daily work.
Restaurant Manager
Royal Dosa Hut
10.2018 - 12.2019
- As a restaurant manager, I took care of cash, inventory, and staff management
- I also cooked and served food to the customers
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations
- Prepared weekly payroll to keep up with projected weekly revenue
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions
- Maximized team performance by training new employees on proper food handling, guest expectations, and restaurant protocols
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
Hairstylist
Magicuts
06.2003 - 07.2009
- Styled and designed traditional and contemporary hairstyles for men and women daily
- Supervised front-end of salon, booked appointments, inventoried sales area, and coordinated employee schedules to maximize operations
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns
- Selected hair colors, products, and services based on customer preference and individually designed hair care plan
- Recommended hair styles to compliment clients' facial features and coloring.
Education
Esthetician -
Looks Aesthetic Academy
Mississauga, ON04.2011
Hairstylist -
Marvel School Of Beauty
Cambridge, ON11.2000
High School Diploma -
R K Arya
India, Punjab03.1996
Skills
- Customer service
- Business management
- Communication
- Quick adaptor
- Self entrepreneurship
- Computer skills
- Flexibility
- Multi-tasking
- Teamwork
- People Skills
- Time Management
- Self-motivated
Languages
English
Hindi
Punjabi
Urdu
References
- Sameer Arora , 226-606-1998
(Flight Attendant, Air Canada)
- Ginger Haight, 519-623-6110
(Bank Manager, CIBC)
Timeline
Customer Relations Specialist
Canada Life
11.2023 - Current
Bank Teller
CIBC
03.2020 - 07.2023
Restaurant Manager
Guru Dosa Hut
03.2020 - 11.2020
Restaurant Manager
Royal Dosa Hut
10.2018 - 12.2019
Hairstylist and Esthetician
Self employed
03.2011 - Current
Hairstylist
Magicuts
06.2003 - 07.2009
Esthetician -
Looks Aesthetic Academy
Hairstylist -
Marvel School Of Beauty
High School Diploma -
R K Arya
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