Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Shivali Mishra

Burnaby,BC

Summary

Successfully managed the frontline department of the store and customer service of the call center for last 2+ years with customer delight and contributing to company growth. Motivated to maintain customer satisfaction specializing in quality, speed and process optimization. Articulate, enthusiastic and result-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience

Work History

Associate Technician

The Sutherland Group Canada Corp.
09.2021 - Current
  • Handling customer complaints
  • Providing refunds to customers on need basis
  • Replying to customer queries within a stipulated time
  • Solving basic technical issues of the customers.

Front end desk & Customer Service Representative

Real Canadian Superstore
06.2020 - 12.2022
  • Managing the front-end desk operations of the store as a cashier, self-checkout attendant, customer service representative, etc
  • Responsible for processing and receiving payments and issuing receipts to the customers after their purchase.

Education

Completed 2-year Diploma course in “Computer System Technician-Networking” -

St. Clair College
Windsor, Ontario
04.2021

Skills

  • Good communication
  • Ability to work under time constraints
  • Customer Relations
  • Able to work independently and within a team
  • Work Planning and Prioritization
  • System Troubleshooting
  • Network Administration

Languages

English
Full Professional
Hindi
Native or Bilingual
Gujarati
Native or Bilingual

Timeline

Associate Technician

The Sutherland Group Canada Corp.
09.2021 - Current

Front end desk & Customer Service Representative

Real Canadian Superstore
06.2020 - 12.2022

Completed 2-year Diploma course in “Computer System Technician-Networking” -

St. Clair College

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Shivali Mishra