Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Shiva Kumar Reparthi

Scarborough,ON

Summary

Dedicated and results-oriented professional with a proven track record as an Associate Manager in the restaurant industry and extensive front desk experience as a corporate host. Seeking a challenging position in administration and hospitality where I can leverage my exceptional organizational and interpersonal skills to contribute to the efficient operation of a dynamic team. Eager to bring my leadership abilities, attention to detail, and customer-centric approach to a role that values teamwork, customer satisfaction, and excellence in service delivery.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Corporate Host

Brook Field Properties
06.2023 - Current
  • Tenant Satisfaction Enhancement:Provide excellent support for management and tenant calls for service.
    Ensure prompt, courteous, and professional response and communication.
  • Lobby Presence:Politely greet all individuals entering the properties.
    Offer assistance and inquire if they require support.
  • Tenant Relationship Building:Familiarize oneself with the tenants in the property.
    Learn the location of tenant reception areas.
  • Directional Assistance:Assist individuals with directions within the property.
    Utilize building directories in lobbies for effective guidance.
  • Communication Skills:Maintain courteous and professional communication at all times.
    Handle tenant and management inquiries with a positive approach.
  • Resource Utilization:Effectively use management/tenant call systems for efficient service.
    Utilize building directories to aid in providing accurate directions.
  • Customer Service Focus:Prioritize tenant satisfaction through proactive support.
    Demonstrate a commitment to meeting tenant needs.

Team Leader

Rogers Centre
03.2023 - 10.2023
  • · Must adhere to ALL Public Health protocols.
  • · Being certain that each fan is greeted with a warm smile and a friendly “Good afternoon/evening” or other appropriate phrase.
  • · Denying entry to secured doorways and entrances, except ticket holders and authorized personnel as required.
  • · Performing enhanced security screening inspections using walk through metal detection (WTMD) and hand wands (HW) at public entrances as required.
  • · Ensuring all public areas of Rogers Centre are properly maintained, free of hazards and safe for guests and staff alike.
  • · Submit detailed reports on an Incident Report Card for all minor or major incidents and submitting them to a supervisor.
  • · Have complete understanding of Rogers Centre policies and emergency procedures.
  • · Maintain a high level of professionalism at all times.
  • · Work closely with our emergency services, Toronto Fire Service, Toronto Police Service and Medical Service personnel.
  • · Actively engage in alcohol management, crowd management, fan code of conduct compliance and general guest behavior during events to ensure the overall safety of our guest and staff. When necessary, de-escalating confrontational situations.
  • · Demonstrate good judgment, common sense and decision-making ability, particularly when required to take charge and direct others in emergencies or other situations.
  • · Ensuring that all general duties assigned are completed before being released by a supervisor.
  • · Be able to sit in an elevator and perform elevator duties or elevator break relief duties at stadium gates.

Corporate Concierge

Paladin Security Group
04.2022 - 06.2023
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
  • Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
  • Developed and implemented guest service policies and procedures to drive loyalty and referrals.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Handled customer complaints to satisfy and retain guests.

Security Guard Supervisor

Garda World Security
12.2020 - 11.2021
  • Conducts proactive watches of the grounds, reviews structures and is expected to screen different security frameworks
  • Answers crisis and non-crisis calls; surveys circumstances; liaises with crisis benefits and is to take explanations to get data given by an observers
  • Keeps up with day to day records of movements of every sort and episodes on the grounds
  • Illuminates important specialists to areas in occasion of crises by actuating crisis reaction frameworks and is expected to help with departure techniques as required
  • Performs stopping authorization obligations and might be expected to go to court
  • Performs street conclusion and traffic light obligations as required
  • Implements local laws, Acts, Codes and strategies as they connect with Presentation Spot
  • Performs medical aid and CPR as required
  • Attempts extraordinary tasks, tasks and different obligations as required.

Associate Manager

Oasis Bar And Grill
06.2020 - 10.2020
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Remedied issues and conflicts among workers using negotiation and active listening.
  • Oversaw training and onboarding process for all newly hired employees within Oasis Bar And Grill.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Reviewed sales and gross profit report to assess company efficiency.

Lead Supervisor

The Local Cafe And Restaurant
01.2020 - 04.2020
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Learned every team members' role to offer skilled backup during shortages and high-volume periods.
  • Delivered superior customer service in every interaction and skillfully resolved conflicts.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Educated workers about proper safety procedures to prevent accidents and injuries.
  • Instructed employees on proper cleaning and sanitation of equipment and surfaces.
  • Supervised entire production process, from incoming materials and line preparation to quality assurance inspections and product shipping.

Security Guard

Paladin Security Group
02.2019 - 11.2019
  • Maintaining arrival and leaving details of the guests, employees
  • And also temperature scanning them while entering
  • Patrolling and Surveillance
  • Maintaining High Regard Hospitality towards the clients and customers with punctuality, sincerity, and honesty
  • Provide verbal guidance to customers in areas to amenities, residents and parking facilities
  • Foot patrol of interior and exterior areas of assigned locations
  • Doing temperature evaluating for guests, staff, and big names
  • Processing the sacks genuinely and utilizing metal identifiers
  • Checking access cards utilizing RF Scanner and trying to limit admittance to unapproved individuals to delicate regions like player's anteroom
  • Controlling braid passers
  • Opening and Shutting Blockades for trucks
  • Traffic signal alongside Toronto Police
  • Covering the individual gatekeeper's situation during breaks.

Process Analyst

Syniverse Technologies LLC
06.2011 - 08.2015
  • The primary focus is to handle the accounts of all the assigned clients to me (from generating their invoices, reconciling & making sure the transactions get settled timely)
  • Monitoring Client Service Level Agreements (SLA) and escalating unresolved problems when appropriate to the concerned
  • Monthly/weekly reports & Conference calls with Finance Manager & finance director, and Operation Manager on issues and escalations
  • Using Ms-Excel to handle large volumes of data and complete the tasks on time
  • Handling the daily operations of some of the biggest clients like Orange group (France Telekom), AT&T group (USA), Aircel India, etc & resolving their queries & issues
  • Attend client visits and prepare and hold presentations
  • Producing debit & credit notes on behalf of clients whenever required.

Process Analyst-2

Mach Mobile Solutions
11.2007 - 05.2011
  • The primary focus is to handle the accounts of all the assigned clients to me (from generating their invoices, reconciling & making sure the transactions get settled timely)
  • Monitoring Client Service Level Agreements (SLA) and escalating unresolved problems when appropriate to the concerned
  • Monthly/weekly reports & Conference calls with Finance Manager & finance director, and Operation Manager on issues and escalations
  • Using Ms-Excel to handle large volumes of data and complete the tasks on time
  • Handling the daily operations of some of the biggest clients like Orange group (France Telekom), AT & T group (USA), Aircel India, etc & resolving their queries & issues
  • Attend client visits and prepare and hold presentations
  • Producing debit & credit notes on behalf of clients whenever required
  • Invoice Processing of Clients Details In one 1 clear Flatform

Education

Degree Diploma in Special Event Planning -

Centennial College, School of Hospitality, Tourism and Culinary Arts

International Business -

Lincoln Unoversity(U.S.A)

Skills

  • Team Collaboration
  • Server Support
  • Reservations Management
  • Telephone Reception
  • Customer Service
  • Event Planning
  • Guest Relations
  • Impression Management
  • Guest Engagement
  • Guest Complaint Resolution

Languages

English
Full Professional
Telugu
Native or Bilingual
Hindi
Professional Working

Certification

  • CPR Level C Certified.
  • First Aid Certificate
  • Smart Serve
  • Management of Aggressive Behavior (MOAB)
  • USE OF FORCE

Timeline

Corporate Host

Brook Field Properties
06.2023 - Current

Team Leader

Rogers Centre
03.2023 - 10.2023

Corporate Concierge

Paladin Security Group
04.2022 - 06.2023

Security Guard Supervisor

Garda World Security
12.2020 - 11.2021

Associate Manager

Oasis Bar And Grill
06.2020 - 10.2020

Lead Supervisor

The Local Cafe And Restaurant
01.2020 - 04.2020

Security Guard

Paladin Security Group
02.2019 - 11.2019

Process Analyst

Syniverse Technologies LLC
06.2011 - 08.2015

Process Analyst-2

Mach Mobile Solutions
11.2007 - 05.2011

Degree Diploma in Special Event Planning -

Centennial College, School of Hospitality, Tourism and Culinary Arts

International Business -

Lincoln Unoversity(U.S.A)

Similar Profiles

CREATE PROFILE
Shiva Kumar Reparthi