Shiva Kumar Kadamanchi

• Participate in client meetings and requirement gathering and providing end to end services related to software development.
• Developed and implemented personalized client solutions using programming language expertise.
• Wrote code for database applications.
• Resolved system test and validation problems to provide normal program functioning.
• Participated in design and planning exercises for future software rollouts.
• Updated technical documentation, product specifications and technical training materials.
• Collaborated with multidisciplinary teams to design and implement new technology features.
• Designed and developed application scripts for test scenarios.

• Collaborated with multidisciplinary teams to design and implement new technology features.
• Updated technical documentation, product specifications and technical training materials.
• Delivered support training to help customers learn key features of applications.
• Developed and implemented personalized client solutions using programming language expertise.

● Involved in Customization and Maintenance of ITIL modules such as Incident, Change, Problem, and Knowledge base Service Catalog, and CMDB in ServiceNow

Administration of ServiceNow application, including making approved changes to process and workflows,
building reports, managing data, personalizing lists, content management.
● Worked with Requirement Analysis, preparing effort estimation, Designing, Development, Testing and Code
review.
● Worked with Continuous Implementation of Service Desk (Incident & Problem Management), Service
Request Management, Change and Asset Management (ITAM) and CMDB tools to better align with ITIL.
● Experience on implementing end-to-end Service Catalog, Incident Management, Configuration
Management (CMDB) & Asset Management (ITAM), Change Management and Release Management with
Knowledge of Content management.
● Development of Service catalog - catalog items, designing workflows and execution plans.
● Creating the workflows in ServiceNow as per the requirements from business team and functional
specifications.
● Participated in an upgrade project in ServiceNow Fuji to Geneva with focus on Service Catalog, Self Service
portal and Change Management.