Summary
Overview
Work History
Education
Skills
Certification
Technical Qualifications
Professional Highlights
Projects
Accomplishments
Languages
References
Timeline
Generic

Shiva Kumar Chintakayala

Brampton,ON

Summary

PEGA practitioner with 7+ years of leadership experience as a Lead System Architect, focusing on enterprise-grade BPM and case management solutions in finance and healthcare. Expertise in architecting scalable applications that enhance operational efficiency and ensure compliance. Proven ability to translate complex business requirements into actionable technical roadmaps while mentoring agile teams through digital transformation. Committed to aligning IT architecture with organizational strategy in regulated environments.

Overview

18
18
years of professional experience
1
1
Certification

Work History

POD Lead

Procom
12.2023 - Current
  • Involved in Compass application intakes/enhancements based on user stories.
  • Working as a POD lead.
  • Adhere to existing design of the application and redesign of the components based on requirement complexity.
  • Worked on REST API and SOAP Services to integrate with external systems.
  • Worked on Activities, Decision Rules, Declarative Rules, Process Flow and UI.
  • Analyze and support production issues that needed live sessions with Branch agents.

DEV Lead

Procom
12.2023 - 12.2024
  • Working as a DEV Lead and assigning the work to team.
  • Involved in sprint planning and grooming.
  • Involved in complete application design and development.
  • Developed custom code to download the case attachments as a zip file.
  • Designed and implemented complex features like comparing and tracking the history of more than 250 fields of transaction.
  • Involved in Archival, purge and expunge of the cases.
  • Leveraged case management to design the flows.
  • Implemented case type specialization as per business requirement.
  • Created PEGA reports using insights.
  • Leveraged the app studio to create the personas and portals.

POD Lead

Cogency
09.2020 - 07.2023
  • Involved in Compass application enhancements based on user stories.
  • Played a lead role for CNA POD (Client Needs Assessment module in Compass).
  • Adhere to existing design of the application and redesign of the components based on requirement complexity.
  • Owned and delivered the intakes as per Compass schedule.
  • Created File Listener to process the Group banking offers.
  • Worked on REST API and SOAP Services to integrate with external systems.
  • Having come up with new approach for REST API response mapping, this will avoid creating the data model at integration level.
  • Worked on Activities, Decision Rules, Declarative Rules, Process Flow and UI.
  • Analyze and support production issues that needed live sessions with Branch agents.
  • Built a utility to merge PDF documents and leverage PEGA OOTB repository API to read the files.

Lead System Architect

Serendebyte Inc.
02.2020 - 08.2020
  • Implemented GTM for PEGA customer-facing applications.
  • Led the offshore team and delegated the work as needed.
  • Developed and customized reports extensively to meet the business requirements for both Canada and US streams.
  • Involved in REST integration with Canada Post and HTTP integration with Global Payment System.
  • Monitoring PEGA PDC Exceptions and Alerts daily along with analysis and fixing the issues.

Deployment Manager

Rules Cube
07.2019 - 01.2020
  • Assisting the team to resolve technical/design issues.
  • Involved in code reviews and focused on monitoring PEGA guardrail score.
  • Came up with new guidelines for the team to start using PEGA Branching.
  • Make use of PDM for all the deployments.
  • Taking care of all the deployments for each release.

PEGA Developer

Data First Solutions
02.2018 - 05.2019
  • Involved in the upgrade of CRM and SD from 7.2.2 to the 7.4 version.
  • Fixed the issues that came along with upgrade.
  • Worked on user stories as part of the Agile process.
  • Involved in redesigning the Purge and Archive process by fine tuning the Agents process.
  • Analyze and adhere to the PEGA guidelines from 7.2.2 to the 7.4 version.

PEGA/RPA Developer

Tech Mahindra
06.2013 - 12.2017
  • Designed and developed Automation using PEGA Robotics for Line of Credit increase (ROSY).
  • Designed and developed Posting Worksheet. This is a common and reusable component for all mortgage channels.
  • Email Listener to process the email attachments and forward the same to other front-end applications.
  • Worked on Connectors and SOAP Services to integrate with external systems.
  • Created AGENTS to process Solicitor requests, to send follow-ups based on configuration.
  • Worked on Activities, Decision Rules, Declarative Rules, When Conditions, Process Flow, Reports and User Interfaces like Harness & Section.
  • Creating Connectors and SOAP Services in PEGA PRPC to integrate with external systems.
  • Developing reusable components like utilities, functions, and data pages.
  • Prepare reports, manuals and other documentation on the status, operation, and maintenance of the Application.
  • Using PRPC debugging tools such as Tracer, Clipboard and System Management Application (SMA).

Developer

UnitedHealth Group
03.2010 - 06.2013
  • Handling incidents and problem tickets.
  • Creating Activities, Decision Rules, Declarative Rules, When Conditions, Process.

Java Developer

Oracle Financial Services
09.2007 - 02.2010
  • Working on Manage Suppression Rules and Manage Trusted pairs Modules.
  • Analysis, Coding and Unit Testing activities and creating JSPs.
  • Creation of Field Bags, Data Bags and Business Fields and Stored Procedures.
  • Developing workflow models as per the module.

JAVA Programmer

Lance Soft Inc
02.2007 - 09.2007
  • Developed Applications using J2EE Technologies like Struts, JSP.
  • Developed user interface using JSP.
  • Developed DAOs for data posting, retrieval, deleting and updates.
  • Participated actively in the requirements gathering and documentation of the project.

Education

Master of Computer Applications - Computers

Osmania University
11-2005

Skills

  • PEGA 62 to 242
  • PEGA Robotics
  • CRM 82
  • Smart Dispute 74
  • CML
  • PDM
  • GTM
  • JAVA
  • J2EE
  • Oracle8i
  • MySQL 51
  • DB2

Certification

  • Lead System Architect (L-1)
  • Oracle Certified JAVA Programmer
  • SME certified in Claims Processing in the Health Care domain.
  • Certificate of Achievement in Postilion (Banking) user training

Technical Qualifications

PEGA 6.2 to Pega 24.2, PEGA Robotics, CRM 8.2 & 7.4, Smart Dispute 7.4, CML, PDM, GTM, JAVA, J2EE, Oracle8i, MySQL 5.1, DB2, SQL Server, PEGA Robotics Studio, RSA, Eclipse, RAD

Professional Highlights

10+ years of experience working in Agile environments with top Canadian financial institutions (Scotia, TD, and CIBC), Proven leadership skills, guiding teams and delegating tasks to meet project requirements, Successfully leveraged PEGA CLM for Proof of Concept (POC) with Scotia Bank, Led the first-ever PEGA Robotics (RPA) end-to-end implementation for Scotia Bank's Line of Credit Campaign, Received 'Pat on Back' and 'Best Team' awards from Tech Mahindra for consecutive years, Consistently recognized by directors for meeting project deadlines and delivering high-quality results, End-to-end application development expertise with proven ability to design and implement scalable, efficient PEGA solutions and a strong understanding of banking industry requirements and regulations, Analyzed project workflows, ensuring efficient and productive delivery, Maintained a consistent track record of meeting project deadlines and workflow standards

Projects

POD Lead – CIBC / Compass (Pega 24.1)
Dec 2024 – Present

  • Led enhancements in Compass retail engine, integrating 30+ systems
  • Delivered real-time adjudication using Pega Decisioning framework
  • Coordinated live production issue resolution with branch agents

Development Lead – CIBC / LFRA (Pega 8.8.5)
Dec 2023 – Dec 2024

  • Designed fraud workflows tracking 250+ data points
  • Engineered zip-based case attachment downloads and archival logic
  • Led sprint grooming, persona and portal creation via App Studio

POD Lead – CIBC / Compass (Pega 7.2.1 & 8.7.2)
Sept 2020 – July 2023

  • Delivered enhancements to Client Needs Assessment module
  • Proposed innovative API mapping to simplify data modeling
  • Built reusable utilities for PDF merging and file handling

Lead Architect – Munich Re / Parachute 2.0 (Pega 8.2.5)
Feb 2020 – Aug 2020

  • Unified CRM, Sales, and Marketing into a customer-centric insurance portal
  • Enabled 10-minute web/mobile policy purchasing flow
  • Integrated REST/HTTP services with Canada Post & Global Payment systems

Deployment Manager – ScotiaBank / CRM (Pega 7.4)
Jul 2019 – Jan 2020

  • Oversaw deployment strategy using Pega Deployment Manager
  • Instituted branching protocols and improved guardrail metrics

Developer – TD Bank / MBNA & Smart Dispute (Pega 7.4)
Feb 2018 – May 2019

  • Upgraded Smart Dispute application and fine-tuned archive processes
  • Resolved upgrade issues and redesigned agent workflows

PEGA RPA Developer – Tech Mahindra / Scotia Mortgage Automation
Jun 2013 – Dec 2017

  • Automated solicitor workflows using Pega Robotics
  • Created reusable posting worksheet and email attachment listeners

Java Lead / Developer – Oracle Financial Services & UnitedHealth Group
2007 – 2013

  • Developed anti-money laundering and audit tools
  • Used Spring, Struts, JSP, Servlets, and DB2 for enterprise applications

Accomplishments

  • First to deploy full-scale RPA for Scotia’s Line of Credit
  • Won multiple "Pat on Back" and "Best Team" awards at Tech Mahindra
  • Trusted by directors for consistent delivery, architecture reviews, and leadership

Languages

English
Professional
Hindi
Professional
Telugu
Professional

References

References available upon request.

Timeline

POD Lead

Procom
12.2023 - Current

DEV Lead

Procom
12.2023 - 12.2024

POD Lead

Cogency
09.2020 - 07.2023

Lead System Architect

Serendebyte Inc.
02.2020 - 08.2020

Deployment Manager

Rules Cube
07.2019 - 01.2020

PEGA Developer

Data First Solutions
02.2018 - 05.2019

PEGA/RPA Developer

Tech Mahindra
06.2013 - 12.2017

Developer

UnitedHealth Group
03.2010 - 06.2013

Java Developer

Oracle Financial Services
09.2007 - 02.2010

JAVA Programmer

Lance Soft Inc
02.2007 - 09.2007

Master of Computer Applications - Computers

Osmania University

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Shiva Kumar Chintakayala