Summary
Overview
Work History
Education
Languages
Timeline
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SHIVAIN SHARMA

Surrey,BC

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

2
2
years of professional experience

Work History

Cashier I

Triple O's
11.2023 - 01.2023
  • A skilled cashier from Triple O's with a knack for precision and excellent customer service
  • Efficient in handling transactions and brings a friendly demeanor to every interaction.
  • Transaction Processing: adeptly processed various payments, ensuring accuracy and speed in cash, credit card, and digital transactions at Triple O's.
  • Order Management: managed orders efficiently, entering details into the system, confirming, and coordinating with kitchen staff for timely preparation.
  • Customer Service: provided exceptional service by addressing inquiries, offering recommendations, and resolving issues with professionalism and courtesy.
  • Cash Handling: maintained an organized cash register, reconciled drawers, and followed protocols for handling currency, ensuring accurate financial transactions.
  • Maintaining Cleanliness and Organization: upheld cleanliness in the cashier area, contributing to a tidy workspace, positively influencing the restaurant's overall image.

SERVER

TANDOORI KONA
09.2023 - 10.2023
  • Dedicated server in Richmond with a passion for exceptional hospitality
  • Proven record in managing orders, providing attentive service, and creating a welcoming atmosphere for a superior dining experience.
  • Order Management: Efficiently took and processed customer orders, ensuring accuracy and timeliness in a bustling restaurant setting.
  • Customer Service: Provided attentive and personalized service, addressing customer inquiries, and ensuring a positive dining experience.
  • Team Collaboration: Collaborated seamlessly with kitchen staff and fellow servers to coordinate and deliver orders promptly, maintaining a smooth workflow.
  • Problem Resolution: Effectively addressed customer concerns or issues, demonstrating strong interpersonal skills and the ability to resolve challenges with professionalism.

ASSISTANT SUPERVISOR (PART-TIME)

JAWA MOTORCYCLES
01.2022 - 01.2023
  • Seasoned Assistant Supervisor at Jawa Motorcycles, showcasing a history of adept leadership
  • Recognized for streamlining team efficiency, instituting effective processes, and maintaining a fluid workflow in a dynamic setting.
  • Financial Management: Proficiently managed finances, overseeing budgets and optimizing resource allocation to contribute to departmental health.
  • Operational Efficiency: Streamlined daily operations, implementing efficient processes for increased productivity and workflow optimization.
  • Inventory Management: Effectively managed inventory, overseeing stock levels, replenishment processes, and minimizing discrepancies for smooth operations.
  • Customer Satisfaction: Contributed to elevated customer satisfaction through effective communication, prompt issue resolution, and positive client interactions.

Education

Political Science - Pre - Law

Trinity Western University
Langley, BC
2027

Happy Model Higher secondary school
01.2023

Languages

English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Cashier I

Triple O's
11.2023 - 01.2023

SERVER

TANDOORI KONA
09.2023 - 10.2023

ASSISTANT SUPERVISOR (PART-TIME)

JAWA MOTORCYCLES
01.2022 - 01.2023

Political Science - Pre - Law

Trinity Western University

Happy Model Higher secondary school

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SHIVAIN SHARMA