SHIVAGNI NAICKER
Edmonton,AB
Summary
Motivated and personable professional with exceptional interpersonal, time management, and organizational abilities. Leveraging years of experience in the fitness industry, dedicated to fostering positive relationships by actively engaging and supporting members as they embark on their fitness journey. Well-organized administrative professional excelling at promptly addressing client inquiries and providing accurate information. Constantly seeking opportunities to enhance client relations and optimize efficiency in fast-paced environments. Thrives under pressure, skilled at multitasking to effectively handle diverse office tasks.
Overview
13
13
years of professional experience
Work History
Account Representative
Movati Athletic
03.2024 - Current
- Generate new leads and assist prospects in setting up accounts, while achieving sales objectives and addressing client needs
- Contacted clients to assess satisfaction, current needs and support towards fitness goals to ensure high retention
- Promoted conversion of casual shoppers into customers through product knowledge, cleanliness and motivational interviewing to meet client needs
- Exhibited high energy and professionalism when dealing with clients and staff both in person and over the phone
- Promoted superior experience by addressing client concerns, demonstrating empathy, and resolving problems swiftly
- Educated clients about billing, payment processing and policies and procedures
Fitness Consultant
GYMVMT
08.2020 - 03.2024
- Addressed guest inquiries and provided information regarding services, fees and facility policies
- Monitored facility use and enforces rules and regulations regarding safety and sanitation
- Kept work and common areas neat and organized to maximize productivity, alleviate potential accidents and promote professional workspace
- Delivered fast and friendly service to handle questions and service complaints
- Answered/ made phone calls to answer questions, encourage visits and set up appointments
- Prepared contracts for members and processed payments
Au Pair
Private Family
05.2019 - 04.2020
- Provided live-in childcare, supervising children and assisting with transportation and errands
- Consulted regularly with parents about behaviors, academics and children's needs
- Followed consistent evening routines and bedtimes to keep children on schedule
- Kept home environment neat, clean and optimal for children's development
Fitness Consultant
Spa Lady WEM
05.2018 - 05.2019
- Presented positive gym reputation by maintaining fit and tidy personal appearance and conversing positively with guests
- Answered phone calls to answer questions, encourage visits and set up appointments
- Welcomed visitors and conducted tours to highlight features and answer questions
- Registered gym visitors for classes and personal training sessions
Sales Associate
Disney Store
07.2014 - 03.2017
- Demonstrated selling experience in fast-paced, service-oriented retail setting
- Maintained customer satisfaction, quickly resolving issues and offering expert assistance
- Engaged customers in pleasant conversation while completing cash register transactions
- Helped customers navigate store, complete sales and process returns
Key holder
World Shake Productions, Please Mum
03.2012 - 07.2014
- Trained and mentored employees to improve sales and customer service skills
- Counted and balanced drawers and armed alarm system as part of store opening and closing
- Handled store opening and closing with consistent attention to established requirements
- Processed sales, returns and exchanges quickly and accurately
Education
Physical Therapy Assistant
NorQuest College
Edmonton, AB12.2017
Skills
- Organized
- Responsible
- Time Management
- Sales proficiency
- Administrative Support
- Contract negotiation and closing tactics
- Computer Proficiency
- Customer engagement
- Teamwork
- Account management
Timeline
Account Representative
Movati Athletic
03.2024 - Current
Fitness Consultant
GYMVMT
08.2020 - 03.2024
Au Pair
Private Family
05.2019 - 04.2020
Fitness Consultant
Spa Lady WEM
05.2018 - 05.2019
Sales Associate
Disney Store
07.2014 - 03.2017
Key holder
World Shake Productions, Please Mum
03.2012 - 07.2014
Physical Therapy Assistant
NorQuest College
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