Shiva Charan Reddy Damsam

Looking forward to a challenging and competitive work atmosphere leading to a professional experience with a dynamic and progressive organization where my skills, talents and abilities will be utilized to the fullest for mutual benefit.

Having 13+ years of IT experience in Windows and VMware Administration and specialist in VMware implementation and support.

• Intermass Engineering & Contracting Co. LLC., Procurement officer, September 2021 - November 2023, Sharjah, U.A.E, Scheduling the project procurement program schedule and supply chain of materials from local and international with record of 95% on time supply on store/site, Orchestrating the project procurement system and supply chain achieved 35% less time-consuming by designing the KAIZEN process to enhance the traditional material planning by adopting LEAN process, Analyzing the project budget as per the scope of the material submittal and availability of same in market, Amending the re-order level by periodic analyzing consumption and demand forecasting, which reducing to storage optimization of inventory level, Achieved a target of 13% cost reduction in raw material purchasing and inventory reduction from 1.6M AED to 1.3M AED FY2019 and 11% till Dec'2020, Authored Standard Operating Procedure for the material planning and supply chain parameters & procurement schedule, Evaluating the estimation sheet as per work requirement & procurement planning, Project planning scrutinizing materials stock for production and product development, Analyzing of material stock issuance data aligned with estimation as per project-wise, Establishing the supply chain program procurement schedule aligned with project demand wise, Reviewing and analyzing all suppliers in terms of supply, price, and payment, Preparation of comparison sheet as per project program material wise, Negotiating the best deal for pricing and transportation cost, Converting material requisition to a local purchase order or international purchase order, Ensuring on-time order booking based on agreed forecast and stock levels, Monitoring receipt flow, operations, and store issues (stock and material the issue as per project), Inspecting documents for customs clearance, insurance details of import and export & reviewing for exemption, Generating the COO for export shipment and the declaration in Dubai trade for the overseas material, Establishing and maintaining vendor relationships and internal departments, Maintenance of suppliers list and their qualifications, delivery terms, and potential future development, Analyzing the supplier details periodically for the pre-qualification and post-qualification in terms of procurement, Supply planning activities for material acquisition & service optimization of flows and lean procurement parameters, Providing monthly analyzed report of material and labor for the project workflow to Director
• FOCUS AIR CONDITIONING INDUSTRIES LLC., Sr. Systems Engineer, November 2014- August 2021, Dubai, U.A.E, Played a pivot role in building new infrastructure for multiple sites in current environment, In-depth knowledge and hands-on experience with VMware vSphere, vCenter Server, ESXi, VMware vSAN, VMware Horizon, and other VMware products are essential, Responsible for maintaining ESXi hosts and the associated VMs, Responsible for performing upgrades/patching ESXi hosts with Update Manager, Successfully deployed DELL VRTX Chasis in the existing environment, Successfully deployed Hyper Converged Infrastructure like VxRail, Responsible for maintaining vSAN Clusters, Successfully deployed multiple ESXi hosts in the existing environment, Successfully completed File & Print server migration from Win 2008 to Win 2016 Servers, Well versed with generating reports and dashboards using vRealize Operations Manager, Hands on experience in P2V and V2V conversions using VMware Standalone Converter, Creation and implementation of HA and DRS Clusters, Successfully built new vCenters and also upgraded the existing vCenters to the latest versions, Good knowledge on virtualization concepts such as virtual machines (VMs), hypervisors, resource allocation, networking, storage, and virtualization security is crucial, Good knowledge in configuration of storage technologies and storage management concepts, including SAN, NAS, storage protocols (iSCSI, NFS), storage arrays, and storage virtualization, Good knowledge in handling storage requirements to virtual machines and the ESXi hosts, Familiarity with server hardware components, configurations, and best practices for virtualization deployment and optimization, Responsible for maintaining and deploying DELL servers, Well versed with handling data center operations and performing firmware upgrades, Good knowledge in handling backup issues for virtual machines with Commvault and Avamar Backup Solutions, Strong problem-solving skills and the ability to troubleshoot issues related to performance, storage, and virtual machine management in VMware environments, Escalation Handling during P1 and P2 calls, Understanding SLA's and the penalties documented in the SOWs, Provided multiple SOP documents to the team for Handling client environment, Analyzed client environment and provided improvisations techniques and automatic scripts to support client environment, Strong documentation skills for creating and maintaining system documentation, configurations, procedures, and effective communication skills to collaborate with team members and stakeholders, Involves the Change Advisory Board (CAB) meetings to represent the scheduled changes, Holding relevant VMware certifications such as VMware Certified Professional (VCP) demonstrates expertise and proficiency in VMware technologies
• Integrated Software Solutions India Pvt. Ltd., System Administrator, December-2012- November-2014, Hyderabad, India, CSC Cloud Leveraged, Proficiency in administering both Microsoft Windows Server operating systems and VMware environment, Handled Five Datacenters across the globe, In-depth knowledge and hands-on experience with various versions of Windows Server operating systems and ESXi Host including installation, configuration, and administration, Expertise in managing Active Directory (AD) services, including user and group management, group policy administration, DNS, DHCP, and domain controller configuration, Experience with backup and recovery solutions for both Windows Server environments, including Windows Server Backup, System Center Data Protection Manager (DPM), and VMware environment backup solutions, Responsible for monitoring system performance, analyze performance metrics, identify bottlenecks, and optimize configurations for better performance and reliability in both Microsoft and VMware environments, Having adequate experience on Monitoring Tools like BigBrother and Nimsoft, Hands on experience in maintaining Virtual Infrastructure, Strong knowledge and experience in VCenter, Experience in creation of virtual machines and installation of Guest OS like win2k3, Well acquainted with creating Resource Pool, Template, and Clone in ESX, Experience in backup and recovery of virtual machines and ESX servers, Having good knowledge on assigning roles and permissions to users in Virtual Center Server, Expertise in snapshot manager management and cloning, Having good knowledge on configuration of vMotion, Configuration and implementation of HA and DRS Clusters, ESX host updates by using VMware Update Manager, Having good knowledge on Shavlik Protect, Well versed with generating reports via RV Tools and VM Turbo, Having good knowledge in storage technologies and storage management concepts, including SAN, NAS, iSCSI, and NFS as storage is integral to both server and virtual environment, Experience in firmware upgradation in different environments, Responsible for change management and processes, Well versed in handling datacenter operations with the help from Data Center Operations Team, Strong documentation skills for maintaining system documentation, configurations, procedures, and effective communication skills to collaborate with team members and stakeholders in both Microsoft and VMware environments
• CSS Corp Pvt. Ltd., Systems Engineer, February 2011- October 2012, Chennai, India, Earth Networks, Efficiently managed production with various Web and Windows servers based applications, Experienced in installing, configuring, and upgrading Microsoft server applications according to best practices and organizational requirements, Understanding of different server roles and features such as file services, print services, web services (IIS), Remote Desktop Services (RDS), and Windows Deployment Services (WDS), Managed windows services (DNS, DHCP, and AD), SQL Server basic administration, Held responsible for creating change requests, RFC'S and carrying out the Changes, Strong problem-solving skills to diagnose and resolve issues related to Microsoft server applications, including performance problems, application errors, and connectivity issues, Responsible for Escalated incidents, Focused to monitor the performance of Microsoft server applications, analyze performance metrics, identify performance bottlenecks, and optimize configurations for better performance and scalability, Actively participated in all Severity 1 bridge calls involving any service outage, Ensured for compliance levels are in place and submitted reports to the compliance team, Excellent customer service skills and effective communication abilities to interact with end-users, stakeholders, and team members, providing timely support and assistance for Microsoft server application issues, Actively worked on PRTG Network Monitoring Tool and tracked the events in case of server failures, Ability to monitor the performance of Microsoft server applications, analyze performance metrics, identify performance bottlenecks, and optimize configurations for better performance and scalability, Experience in managing patches, updates, and service packs for Microsoft server applications to ensure they are up-to-date and secure, Strong documentation skills for documenting configurations, procedures, troubleshooting steps, and creating reports on the health and performance of Microsoft server applications, Generating weekly, bi-weekly, and monthly performance reports, Joining weekly call on the pending escalated severity tickets with team database, application support, and network teams
• CMS Info Systems Pvt. Ltd., FMS Engineer, October. 2007- January. 2011, Hyderabad, India, BANK OF AMERICA, Installation and administration of Windows 2003& 2008 server and Active Directory, Maintaining backup using SQL Management Studio and maintaining the backup session records and logs, Administration and maintenance of Windows-based network of over 3000 servers running Windows 2000, 2003, 2008 flavors, Responsible for daily systems administration tasks, creating and deleting network accounts, new exchange accounts, group distributions, security groups via active directory, User ID enables, disable and password reset as per user ticket raised and process requirement, Configuring and managing Group and System policies for all types of users to access resources on the servers or across the network, Maintaining disk quotas as per the process request, Escalating to the Application Support team and join in BL whenever there is an application impact, Installing, configuring, and maintaining ISA (Internet Security Accelerator), Installing, configuring, and maintaining MS Terminal Services, remote, Installation and troubleshooting Software related issue's using the support center, Installing configuring and maintaining Software Update Services/ Windows Update Services (SUS/ WSUS), Systems Management Server (SMS), Microsoft Operations Manager (MOM), Giving access to users on the application as per the process on Tech. manager approvals, Maintaining file and print servers by applying service packs and patches as and when required to make sure that systems are free from any errors
• Prime Source LLC., Recruitment Consultant, Dec. 2001- Dec. 2004, Sharjah, U.A.E, Responsible for Marketing IT-based Consultants throughout the huge available database of Vendors and developing new IT-based Clients and Vendors in the US Market, Understanding the Client's requirements, they with the best resources available, Consultants include a wide range of Technologies from ERPs to Programming languages, Quality Testers, and Databases, Communicating with the Consultants frequently for a better understanding of their comfort on the Technologies and updating them on the gradual change in market trends as per the Client's requirements, Organizing weekly Sales meetings focused on troubleshooting difficult positions and managing client issues, Partnered with account managers to understand the job requirements which included meeting hiring managers, Provide advice, direction, and expertise to management on recruitment techniques, Negotiation of rates and handling all contract related agreements, Submission of Consultants on the Job Portals like Dice, Monsters, Net Temps, etc.