Shiva Shahni
North Vancouver,BC
Summary
Dynamic Tour Manager and Restaurant Supervisor with a proven track record at Taraz Safar Tour & Travel and Deep Cove Pizza. Excelled in enhancing travel experiences and customer satisfaction through effective problem-solving and exceptional client relations. Skilled in tour planning and food and beverage management, achieving significant referrals and positive reviews through teamwork and adaptability.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Restaurant Supervisor
Deep Cove Pizza
04.2023 - Current
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Managed inventory control, reducing waste and optimizing resources allocation.
- Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.
Tour Manager
Taraz Safar Tour & Travel
01.2000 - 09.2021
- Implemented contingency plans during unforeseen events or emergencies to minimize disruptions to the overall tour experience.
- Coordinated accommodations for crew and tour transportation between destinations.
- Negotiated contracts with vendors to secure favorable pricing and terms while maintaining excellent working relationships.
- Maintained detailed records of all aspects of the tours'' planning process to ensure a smooth operation from start to finish.
- Optimized scheduling of activities based on group dynamics which enhanced overall travel experience.
- Managed complex logistics for international tours, including securing visas, accommodations, transportation, and local guides.
- Collaborated with local tour guides to incorporate their knowledge and expertise in providing authentic, immersive experiences for clients.
- Increased repeat business with exceptional customer service and attention to detail throughout the entire tour process.
- Enhanced client satisfaction by personalizing tour itineraries based on specific interests and preferences.
- Built strong relationships with clients, resulting in a significant number of referrals and positive reviews.
- Guided groups of up to Number people on scheduled tours.
Education
Bachelor - Tourism Management
University of Applied Science And Technology
Tehran-Iran02.2018
Skills
- Effective problem solving
- Food and beverage management
- Route planning
- Client relations
- Tour planning
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Multitasking
- Adaptability and flexibility
- Public relations
- Accommodation booking
Languages
Persian
Native or Bilingual
English
Professional Working
Certification
Amadeus air ticket reservation system
Basic - Intermediate - Advanced Sales & Ticketing
Timeline
Restaurant Supervisor
Deep Cove Pizza
04.2023 - Current
Tour Manager
Taraz Safar Tour & Travel
01.2000 - 09.2021
Amadeus air ticket reservation system
Basic - Intermediate - Advanced Sales & Ticketing
Bachelor - Tourism Management
University of Applied Science And Technology
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