Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Shiva Riazian

Regina

Summary

Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.

Overview

9
9
years of professional experience

Work History

Administrative Assistant - Policy & Procedures

Osmose Utilities Services
07.2023 - Current
  • Company Overview: Leading provider of asset assessment and resiliency solutions
  • We are a trusted partner ensuring Canada’s transmission structures get the right action at the right time in order to help withstand severe weather, fires, and harsh environments
  • I’m responsible for business administration and policy execution in support of our Senior Operation Director and utilities projects staff for multiple concurrent programs and operational safety procedures, while analyzing and solving problems
  • Successfully helped our health, safety, and environmental (HSE) manager create new policies which involved complex analysis of previous policies, existing procedures and best practices related to utility system management
  • Analyzing site inspection data, extracting information, and creating progress reports for the leadership team, such as briefing documents with performance metrics, quarterly progress data, revenue reports and customer requests
  • Collaborating closely with the accounting and finance team to review, analyze, and process payroll-related data both for Saskatchewan and Alberta, to support policy execution and regulatory affairs of the public service districts

Customer Service Representative

University of Regina Student Union
06.2022 - 11.2022
  • I was responsible for dealing with customer inquiries and processing transactions while ensuring a positive experience for all students, while providing administrative support to the Executives in the implementation of procedures and policies
  • Provided frontline services for ~16,000 students, faculty, staff, event organizers, insurance providers, fund raisers, finance, and marketing teams) as well as4 Board Members and2 key decision-makers (Ops Manager and GM)
  • Ensured all regulations, policies, procedures and guidelines are followed, which included actively compiling, developing, and maintaining a working library of relevant all union policy and procedures passed in meetings

Policy Coordinator - International Trade & Tenders

Geranmehr Sepehr
06.2016 - 10.2020
  • I was responsible for supporting the activities performed by the company’s commercial services: purchasing and selling goods, export and import, participation in auctions and tenders and concluding contracts with legal and natural entities, releasing goods from all customs of country, taking loan from banks, partnership in projects and all regulatory policy affairs
  • Supported2 multi-year projects for the National Iranian Oil Company (NIOC) and Huawei, which included the development Import Permits, Insurance documents, safety certificates, and other regulatory compliance policies
  • Led the development of program standards and policy implementation, which required annual planning to identify strategic goals, analyzing tender document, performance analysis and reporting on the effectiveness of policies

Education

Master of Public Administration -

Johnson Shoyama Graduate School of Public Policy, University of Regina
01.2023

Master of Business Administration - International Business

Azad University
Tehran, Iran
01.2014

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Office management
  • Relationship building
  • Account management
  • Research
  • Complex Problem-solving

Languages

English
Full Professional
Persian
Native or Bilingual
French
Elementary

Interests

  • I enjoy helping others and giving back to the community

Timeline

Administrative Assistant - Policy & Procedures

Osmose Utilities Services
07.2023 - Current

Customer Service Representative

University of Regina Student Union
06.2022 - 11.2022

Policy Coordinator - International Trade & Tenders

Geranmehr Sepehr
06.2016 - 10.2020

Master of Business Administration - International Business

Azad University

Master of Public Administration -

Johnson Shoyama Graduate School of Public Policy, University of Regina

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Shiva Riazian