Summary
Overview
Work History
Education
Skills
Languages
Objecitve
DISCLAIMER
Timeline
BusinessDevelopmentManager
Shiva Prasad

Shiva Prasad

supply chain management
Calgary,AB

Summary

Motivated and detail-oriented professional with a Postgraduate Certificate in Supply Chain Management and a completed Data Science course. Proficient in logistics, inventory control, and data-driven decision-making. Seeking opportunities to apply and expand expertise in warehouse, logistics, or supply chain roles. Dedicated to continuous learning and leveraging data insights to drive process improvement and enhance operational efficiency.

Overview

8
8
years of professional experience

Work History

Sr. Associate, Technical Support

Tech Mahindra
11.2022 - 04.2023
  • Provided chat-based technical support for Verizon clients
  • Assisted customers with plan upgrades, troubleshooting, and billing inquiries
  • Managed multiple chat interactions efficiently and ensured customer satisfaction

Executive (Customer Service)

24/7.ai
10.2021 - 07.2022
  • Handled inbound customer support for Best Buy and Sears Parts Direct
  • Provided solutions and assisted customers in purchasing appliance parts
  • Maintained high-resolution rates and exceeded customer expectations

Sr. Associate, Customer Support

Innovative Retail Concept Pvt Ltd (Big Basket)
08.2021 - 08.2021
  • Processed customer queries, modifications, and order cancellations
  • Coordinated with operations teams to resolve logistics-related issues

Office Assistant

Varistha Infracon Pvt Ltd
06.2017 - 12.2018
  • Assisted customers at real estate project sites and provided necessary information
  • Handled banking transactions and office administration tasks

Customer Care Executive

Aegis Pvt Ltd
05.2015 - 12.2016
  • Provided inbound customer support for ACT Fibernet
  • Resolved customer complaints and ensured issue resolution in a timely manner

Education

Post-Graduate Certificate - Data Science

SAIT (Southern Alberta Institute of Technology)
Calgary, Canada
05-2025

Post-Graduate Certificate - Supply Chain Management

SAIT (Southern Alberta Institute of Technology)
Calgary, Canada
05-2024

MBA - Finance

R. J. Kedia College
Hyderabad, India
09-2023

Bachelor of Arts - Commerce

Jagruthi Degree And PG College
Hyderabad, India
04-2018

High School Diploma -

Royal Junior College
Hyderabad, India
05-2015

Skills

  • Forklift license
  • Data Analysis & Visualization
  • MS Office (Excel, Word, PowerPoint, Ms Power Bi)
  • Technical & Customer Support
  • Order Processing & Distribution Planning
  • Strong Problem-Solving & Critical Thinking
  • Effective Communication & Teamwork
  • Multitasking & Time Management

Languages

English
Full Professional
Hindi
Full Professional

Objecitve

Seeking an opportunity in supply chain and logistics where I can apply my academic background in Supply Chain Management to optimize warehouse operations, inventory control, and order fulfilment . Passionate about improving efficiency and contributing to a company's success. Ready to apply theoretical knowledge in a practical environment and grow within the industry.

DISCLAIMER

I solemnly declare that the particulars furnished above are true and complete to the best of my knowledge.

Timeline

Sr. Associate, Technical Support

Tech Mahindra
11.2022 - 04.2023

Executive (Customer Service)

24/7.ai
10.2021 - 07.2022

Sr. Associate, Customer Support

Innovative Retail Concept Pvt Ltd (Big Basket)
08.2021 - 08.2021

Office Assistant

Varistha Infracon Pvt Ltd
06.2017 - 12.2018

Customer Care Executive

Aegis Pvt Ltd
05.2015 - 12.2016

Post-Graduate Certificate - Data Science

SAIT (Southern Alberta Institute of Technology)

Post-Graduate Certificate - Supply Chain Management

SAIT (Southern Alberta Institute of Technology)

MBA - Finance

R. J. Kedia College

Bachelor of Arts - Commerce

Jagruthi Degree And PG College

High School Diploma -

Royal Junior College

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Shiva Prasadsupply chain management